SPECIALIST, CLIENT SERVICE

Responsibilities Essential Duties & Responsibilities Meticulous with details for administrative type functions: Item set-up in Inventory Management System, Order Entry, cancelling/updating orders Reporting – using excel or in-house systems Uses Excel daily for tracking data, reporting, etc, Coordinate projects and client requests from initiation through completion.

Serve as the primary liaison between warehouse operations, account management, and internal departments. Create and maintain detailed work instructions, process documentation, and business guidelines. Monitor order fulfillment, inventory movements, shipping activities, and project milestones.

Track project timelines and proactively identify risks, delays, or potential service issues. Escalate operational concerns and facilitate resolution with the appropriate teams. Participate in status calls and project reviews as assigned.

Review estimates, budgets, and project scope changes to ensure accurate execution and billing. Generate and review reporting. Coordinate inventory returns and material disposition requests with warehouse personnel. Provide project status updates, reports, and performance metrics to Account Management.

Support process improvement initiatives and recommend operational efficiencies. Maintain compliance with company policies, client requirements, HIPAA, GMP, GDP, and security standards. Deliver exceptional customer service and maintain professional communication with all stakeholders.

Knowledge, Skills & Abilities Excellent written and verbal English communication skills. Strong organizational and time-management skills. Ability to work independently in a remote environment. Experience coordinating cross-functional teams across multiple time zones. Strong attention to detail and analytical abilities.

Project management and workflow coordination experience. Ability to prioritize multiple projects simultaneously. Advanced Microsoft Office skills, particularly Excel, Teams, Powerpoint, and