Business Support Engineer
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Job Description
Business Support Engineer – Technical Operations We’re hiring a Business Support Engineer for a 12-month contract (renewable) with a leading global technology company in Singapore. This role sits within a technical operations team supporting payment products and key enterprise customers.
What you’ll be doing Manage and troubleshoot daily technical support tickets, including prioritisation, triage and escalations Investigate customer issues across APIs, SQL, integrations and payment systems Debug technical issues and work with Product and Engineering teams to drive resolution Monitor system alerts and identify issues before they impact customers Manage multiple high-priority cases while ensuring critical issues are escalated appropriately Identify recurring issues and create runbooks and troubleshooting guides Support ongoing projects and new product/payment launches Communicate technical issues clearly to both technical and non-technical stakeholders What we’re looking for 4–7 years of experience in Software Engineering, Technical Support, Product Support, Developer Support, Site Reliability Engineering or a similar technical operations role Hands-on experience with SQL, REST APIs and at least one programming language such as Python, Java or Shell Strong technical troubleshooting and debugging skills Experience working within a ticketing/case management environment Strong prioritisation skills and ability to manage multiple cases simultaneously Experience coordinating with Product, Engineering and external customers Technology or FinTech experience preferred; payments experience is a plus