Sales Operations & Logistics Manager
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Job Description
Role Description: Mercantile Pacific Group operates an authorised new-device distribution business receiving Apple product inbound at its Singapore hub and re-distributing to a portfolio of onward markets — currently including Pakistan, Afghanistan and Laos, and expected to expand across South Asia, Central Asia and Indochina.
The Manager, Sales Operations & Logistics will own the operational backbone of this business — freight, warehouse and sales operations — end-to-end from vendor pick-up through to in-market handover.
Based in Singapore and reporting to the Head of Logistics and Operations, the role holder is accountable for on-time, in-full, in-cost delivery of every consignment; for the integrity and traceability of Apple inventory at the Singapore hub; and for the tight coordination between freight forwarders, the warehouse team, in-market distributors and internal sales, finance and compliance functions.
This is a hands-on operational leadership role with a strong bias for execution, controls and vendor discipline.
Key Responsibilities
Freight & Logistics Operations
• Own inbound freight from Apple's designated origins into the Singapore hub, and outbound freight from Singapore to distributor markets (Pakistan, Afghanistan, Laos and future geographies).
• Select, contract and manage freight forwarders and 3PLs across air, sea and road modes; negotiate rate cards, transit times and service levels; track carrier performance against SLAs.
• Own the shipping calendar and lane plan; balance cost, transit time and risk across modes; consolidate shipments where possible to optimize landed cost.
• Manage export documentation from Singapore — commercial invoices, packing lists, certificates of origin, airway bills, bills of lading — ensuring alignment with Apple's brand and documentation standards.
• Coordinate customs clearance at destination in partnership with in-market brokers and distributors; troubleshoot detentions, demurrage, HS-code disputes and duty issues