Retail Operations Admin Assistant

Provide administrative and coordination support to the Retail Operations department to ensure smooth daily administration, accurate record maintenance and timely follow-up on operational matters.

Job Scope: Handle customer enquiries, feedback and service requests via phone, email and WhatsApp channels and coordinate follow-up with relevant departments Assist administrative coordination and communication with retail stores, suppliers and internal departments on operational matters Perform data entry and update records accurately within company systems Assist in processing and updating system transactions including PO / SO / TO / DO / IR entries Assist in monitoring and highlighting inventory discrepancies, negative stock records and system exceptions for follow-up by relevant departments Support administrative coordination of stock replenishment, deliveries and distribution arrangements between stores/ departments Maintain proper documentation and filing of operational and administrative records Assist in maintaining records relating to operational purchases, store consumables, uniforms, stationery and other administrative supplies Liaise with suppliers, stores and internal teams on delivery schedules, document submission and administrative follow-up Prepare simple report and compile operational information as required Perform other administrative and operational duties assigned by Management Requirements: Minimum GCE ‘N’ / ‘O’ Levels, NITEC, Diploma or equivalent Prior experience in retail administration, operations coordination or customer service support preferred Familiar with Microsoft Office (Excel, Word, Outlook) Experience with inventory or ERP systems will be an advantage Organised, meticulous and able to multitask in a fast-paced environment Good communication and coordination skills Comfortable handling customer enquiries and operational follow-ups Able to work independently as well as collaboratively within a team Positive attitude and willingness to lear