(Ottawa Remote) Bilingual Automotive Sales Specialist - Training and Implementation

Company Name:PBS SystemsJob Location: Remote Ottawa, OntarioJob Type:Full-time, PermanentNo. of Openings:1Job Requirement(s):Bilingual; Travel across Canada and USA approx.

2 weeks per monthInternal Job Title:DTO Bilingual Trainer – SalesReports To:Team Lead, Sales PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting.

What sets us apart is how we treat our customers - as partners, innovators and friends. At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:As a DTO Bilingual Trainer – Sales, you will deliver expert training and support in English and French to new and existing customers on our Dealer Management Software.

You will primarily conduct virtual training sessions to guide customers through the software implementation process, ensuring a smooth transition. Additionally, you will provide onsite training for new software installations in person.

This role is essential in providing exceptional customer service, fostering continuous learning, and promoting collaboration and process improvement to maximize customer success with our software.

This is a remote work opportunity based out of Ottawa (Ottawa/Gatineau area preferred) and requires travel to customer sites in Canada, the USA, or the Caribbean. This position will support mostly our Quebec based clients.

Half of your work will be done from home, the other half you will be traveling to the dealership's site as part of the installation team.

Job Responsibilities:Develop a thorough understanding of PBS software and related training processes Gain proficiency in data entry and other key operational tasks Independently manage and deliver all assigned training sessions within primary silo Become an install resource without assistance Prioritize tasks independently and demonstrate accountability without requiring direction Ensure that assigned DTO Cornerstone tickets are handled in a timely manner Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system, while maintaining positive, solutions-focused relationships to ensure customer needs are met or exceeded Respond promptly to internal and external training requests Write up tickets that arise and escalate issues to the corresponding teams Stay up-to-date and understand process documentation as departmental processes evolve Share knowledge across silos and contribute to team learning and development Take the initiative to expand product knowledge and participate in cross-training opportunities if possible Support a collaborative and positive team environment Perform other duties and responsibilities as assigned MUST HAVE Skills: Fluent in French and English (speaking, reading, writing)1-2 years’ experience in a car dealership environment, with a focus in SalesStrong computer skills are required, including proficiency in Microsoft Office Suite (Outlook, Word, Excel).

The ability to quickly learn and adapt to new software tools is essential! Ability to travel within Canada and the USA up to 2 weeks per month; valid passport, U. S.

visa (if applicable), and full driver’s license are required Additional Skills: Excellent communication skills, including presentation and public speakingPBS software experience is a strong assetExperience facilitating in-person and virtual training sessions is a strong assetStrong problem solving and troubleshooting skillsEffective time management and organizational skillsAbility to multitask and prioritize Outstanding documentation abilitiesHigh School Diploma What we offer:Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.

Travel Opportunities - Travel to locations across Canada, the U. S. , and the CaribbeanComprehensive health benefits - Medical and dental coverage to support your well-being. Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.

Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.

Employee recognition - Regular appreciation programs and performance-based incentivesCompetitive compensation packageCompetitive annual base salaryUp to $4,800 per year in product certification bonusesOutstanding travel incentive bonusesAdditional performance incentivesAttractive referral bonusesStaff discounts – Exclusive savings with partners such as GM, Dell, and moreShould you be selected for an interview, you will be contacted via email.

Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

______________________________________________________Nom de l'entreprise (Company Name) : PBS SystemsLieu d'emploi (Job Location) : À distance (région de Montréal)Type d'emploi (Job Type) : Temps plein, permanent Poste(s) à combler (No. Of Openings): 1Nom interne du poste (Internal Job Title) : Formateur.

rice bilingue, VentesSe rapporte à (Reports To) : Chef d'équipe, DTO – Opérations fixesExigences du poste (Job Requirements) : Bilingue (FR-EN); Voyager en Amérique du Nord environ 2 semaines par mois « PBS est le fournisseur de plateforme d’affaires tout-en-un qui connaît la croissance la plus rapide en Amérique du Nord, et ce n’est que le début !

»Opportunité :PBS transforme l’expérience client dans l’achat et l’entretien des voitures depuis plus de 37 ans. Nous sommes le troisième plus grand fournisseur de systèmes de gestion de concessionnaires (DMS) en Amérique du Nord.

Chaque mois, des centaines de nouvel·le·s utilisateur·trice·s rejoignent notre plateforme logicielle, qui aide les concessionnaires à gérer les ventes, le service, l'inventaire et la comptabilité. Ce qui nous distingue, c’est la manière dont nous percevons nos client·e·s.

Nous les considérons comme partenaires, innovateur·rice·s et ami·e·s. Chez PBS, nous investissons dans votre croissance. Votre carrière peut progresser en fonction de vos forces, intérêts et aspirations. Postulez dès aujourd'hui!

Rôle :En tant que formateur·rice bilingue de département des ventes dans notre département de ventes (DTO), vous offrirez une formation hors pair et un soutien en anglais et en français à notre clientèle (nouvelle et existante) via notre système de gestion de concessions.

Vous animerez principalement des sessions de formation virtuelles pour guider les client·e·s tout au long du processus d'implantation du logiciel, assurant ainsi une transition en douceur. Lorsque nécessaire, vous effectuerez de la formation sur place en concession pendant les nouveaux déploiements.

Vous jouerez un rôle clé dans la livraison d’un service exceptionnel et la promotion de l'apprentissage continu. Vos actions favoriseront la collaboration et l'amélioration des processus afin de maximiser la réussite client grâce à notre logiciel.

Il s'agit d'une opportunité de travail à distance, basée à Ottawa et dans la région environnante. 50 % de votre temps serait consacré au télétravail et 50 % à des déplacements vers les sites de notre clientèle partout en Amérique du Nord.

Responsabilités :Apprendre et comprendre le logiciel de PBS d’une manière approfondie, ainsi que le processus de formation Démontrer de fortes aptitudes en saisie de données et dans l’accomplissement de tâches opérationnelles connexesLivrer et coordonner, de façon autonome, toutes les sessions de formation associées à votre département principalDevenir une ressource autonome et indépendante pour les installations de notre logicielDémontrer une capacité à prioriser les tâches sans intervention des chef·fe·s d'équipeTraiter les billets