Product Support Services Representative - Construction Equipment

• Adelaide based • Field based role • Parts & Service Sales • Key Account Management The Employer Cavpower Pty Ltd is the Caterpillar dealer for South Australia and Western NSW. For over 50 years, we have been providing equipment and product support services to mining, construction, industrial, marine, and local government customers. Our reputation for excellence and superior customer service has enabled us to achieve continued sustained growth. Developed in our past, evolving for our future, Brand Cavpower is in the term we use to define who we are, how we act, what we do and how we look. Central to Brand Cavpower is a set of values that must never be broken; a customer who must always come first; and Our people, who make our brand come to life. About the role We are seeking a commercially driven Product Support Services Representative to manage and grow key customer accounts across South Australia. This is a role for someone who excels in business development, strategic account management, and customer relationship building, while also understanding the operational needs of construction equipment owners. Acting as a trusted advisor, you will proactively engage with customers to identify opportunities, provide tailored parts and service solutions, and help optimise their equipment performance. You’ll be the face of Cavpower in the field—developing strong partnerships, uncovering sales opportunities, and ensuring our customers receive industry leading product support. Key responsibilities of this role • Manage and strategically grow a portfolio of key accounts, ensuring alignment with customer needs and business objectives • Proactively identify new sales and aftermarket opportunities through customer engagement and market insights • Promote and sell parts, service, rebuild and repair options, driving sustainable revenue growth • Develop account plans, support tender responses, and contribute to territory growth forecasts • Conduct regular customer visits to understand maintenance requirements, fleet performance, and future planning • Maintain accurate customer, sales, and equipment records using CRM platforms (e.g., Texada) • Collaborate with internal service, parts, and technical teams to deliver tailored outcomes • Monitor competitor activity and market trends, providing insights that shape sales strategies • Support product support campaigns, marketing initiatives, and business development activities • Achieve sales targets and KPIs while delivering a high quality customer experience About you • Proven experience in business development, account management, or sales, ideally within construction, heavy machinery, automotive, industrial, or related sectors • Mechanically minded, with a general understanding of equipment maintenance and product support • Strong relationship builder with excellent communication and negotiation skills • Confident in using CRM systems and maintaining a structured sales pipeline • Self motivated, organised, and capable of managing your schedule and territory with autonomy • Commercially savvy, proactive, and passionate about helping customers succeed At Cavpower, we don’t just support machines—we support the people who rely on them. If you’re ready to hit the road, solve real-world problems, and be part of a team that values service excellence, we’d love to hear from you. What you will get in return You’ll join an industry-leading Caterpillar dealership known for quality, innovation, and customer service. We offer: • A career with genuine growth and development pathways • Ongoing training and support to enhance your technical and commercial skills • The opportunity to work with a respected brand and build long term customer relationships • A role where your contribution directly impacts customer success If you’re looking for a role that blends sales, relationship management, and technical product support—and you’re ready to represent a trusted industry leader—we’d love to hear from you.