Delivery Head

Description Delivery Head - Job Description Job Title Delivery Head Job Summary We are seeking an accomplished Delivery Head to lead large-scale technology delivery programs, drive operational excellence, and ensure successful execution of strategic business initiatives. The ideal candidate will be responsible for managing end-to-end project and program delivery, stakeholder engagement, resource planning, delivery governance, financial management, and customer satisfaction across multiple portfolios. The Delivery Head will play a critical role in aligning technology execution with business objectives while fostering a high-performance culture and driving continuous improvement. Responsibilities Key Responsibilities Delivery Management • Own end-to-end delivery of multiple programs, projects, and strategic initiatives. • Ensure projects are delivered on time, within budget, and meet quality expectations. • Establish delivery governance frameworks, KPIs, and operational processes. • Drive program planning, execution, risk management, and release management. • Monitor delivery performance and proactively address risks, dependencies, and escalations. • Guide teams through complex technical and business challenges. Stakeholder & Customer Management • Build and maintain strong relationships with customers, business stakeholders, and executive leadership. • Act as the primary escalation point for delivery-related issues. • Provide regular executive updates on delivery health, milestones, risks, and business outcomes. • Ensure high levels of customer satisfaction and stakeholder confidence. People Leadership • Lead, mentor, and develop Delivery Managers, Program Managers, Engineering Managers, and technical teams. • Drive workforce planning, resource allocation, and succession planning. • Foster a culture of collaboration, innovation, accountability, and continuous learning. • Support talent acquisition, onboarding, and performance management initiatives. Financial & Operational Management • Manage portfolio budgets, forecasting, and resource utilization. • Track financial performance, margins, and operational efficiency. • Drive productivity improvements and cost optimization initiatives. • Ensure compliance with organizational policies, security standards, and governance requirements. Strategic Leadership • Align delivery strategies with organizational goals and business priorities. • Lead digital transformation, cloud modernization, and technology adoption initiatives. • Drive Agile and DevOps transformation across teams. • Identify opportunities for automation, process improvement, and operational excellence Qualifications Here's how you'll contribute: You'll do this by: We are looking for a strong Delivery leader to lead and drive delivery, customer satisfaction, employee satisfaction for a Retail customer. Core Skills: Strong Application Retail Delivery Manager/Head . Ideal candidate must have proven track record of leading a retail customer. Provide Solutions to existing projects and new projects including RFPs. Strong Communication and interpersonal skills. KPI Based/Agile Based Strong Execution of IT Services projects Financial management, People Management.