Bilingual Digital Skills E-Learning Facilitator (2026 - 0200)

:\n\nThe Information and Communications Technology Council (ICTC) is seeking a Bilingual Digital Skills E-Learning Facilitator to guide industry and individual learners across ICTC’s portfolio of workforce development and business transformation programs in acquiring/improving their digital skills.

This includes assessment of pre-training skills for appropriate placement; onboarding and supporting all learners in successfully engaging with the asynchronous content; responding to questions; evaluating effectiveness of course content; and continuous improvement of ICTC's digital learning ecosystem for companies, post-secondary students, newcomers to Canada, and other individual and groups of learners participating in national digital and workforce development programs.

\n \nReporting to the Manager, Digital Training & Industry Transformation, this role is responsible not only for the quality and relevance of learning content, but also for ensuring students are on the right learning path, actively progressing, and supported through the full course lifecycle.

The ideal candidate is a bilingual e-learning professional with deep expertise in delivering corporate training programs in applied AI and business transformation, automation and other digital skills, familiarity with third-party technical training platforms, digital readiness assessment, skills mapping, learning engagement design, program planning, and curriculum validation.

They bring both the analytical rigor to set and track learning KPIs and the interpersonal commitment to ensure no learner falls behind.

\nKey Responsibilities:\n \nDigital Readiness Assessment & Skills Mapping\n\nAdminister digital readiness assessments to evaluate the current skills, experience, and learning needs of incoming students.

\nDevelop and maintain skills mapping frameworks that match learner profiles to the most suitable training pathways, courses, and credential streams. \nProvide individualized learning guidance and pathway recommendations to students based on assessment results and career goals.

\nIdentify skill gaps at the cohort level and use findings to inform curriculum adjustments and course sequencing. \nEnsure assessment tools and frameworks reflect current labour market skills demand and digital literacy benchmarks.

\n\n \nThird-Party Course Curation & Platform Management\n\nResearch, evaluate, and curate high-quality AI, automation, data analytics, and digital skills courses from leading third-party technical training providers (e. g. , Coursera, edX, LinkedIn Learning, Google, Microsoft, AWS, and others).

\nEstablish and maintain relationships with third-party training vendors, platform partners, and content providers. \nAssess third-party content for technical accuracy, pedagogical quality, industry relevance, accessibility, and alignment with ICTC program objectives.

\nMaintain an updated library of approved third-party courses and credentials, refreshing regularly to reflect emerging technologies and industry needs.

\nCoordinate course access, enrollment, licensing, or partnership agreements with content providers as required (in coordination with ICTC partnerships or procurement staff). \nStay updated on Canada's ICT sector and ICTC activities to ensure curated content remains relevant and supports learner career outcomes.

\n\n \nParticipant Onboarding, Progress Monitoring & Engagement\n\nSchedule, organize, and onboard learners for courses, ensuring smooth enrollment and orientation to the learning platform and program expectations.

\nMonitor each learner's progress throughout their learning journey to ensure successful advancement through the curriculum. \nProactively identify learners at risk of falling behind or disengaging and escalate concerns to the Manager with recommended interventions.

\nMotivate and encourage learners to successfully complete their e-learning courses and meet program milestones.

\nFacilitate virtual work-readiness and career education touchpoints — including online discussion groups and a managed learning-community space, webinars, and presentations — to complement the curriculum and prepare learners for their WIL placements.

\nDesign and implement broader learning engagement strategies that foster active participation, peer learning, and a sense of community among learner cohorts. \nIdentify, recruit, and coordinate guest speakers — including industry practitioners, AI experts, and sector leaders — to enrich the learning experience.

\nDevelop supplementary learning resources, discussion prompts, case studies, and applied challenges that deepen learner engagement. \nCollaborate with the AI Training & Business Transformation Specialist to integrate live facilitation touchpoints throughout the learner journey.

\n\n \nProgram Planning & Coordination\n\nDevelop and maintain program plans, project schedules, work plans, and calendars of events and meetings to meet deliverable requirements. \nProactively identify and escalate risks to milestone deadlines, enrollment targets, or course completion rates to the Manager.

\nCoordinate with internal project staff and cross-functional teams (program, marketing, design, publication, translation) to ensure accurate, high-quality dissemination of materials and communications in English and French.

\nLiaise with design, publication, and translation departments to support production of learner-facing materials, reviewing outputs to ensure specifications are met. \nAttend and present at events, focus groups, and engagement activities as needed to represent the program and gather stakeholder insights.

\nProvide administrative support and documentation in collaboration with the broader team. \nProactively collaborate with internal staff to share updates, align on activities, and support cross-functional ICTC initiatives.

\n\n \nCurriculum Design, Validation & Continuous Improvement\n\nCurate and assemble blended learning curricula by sourcing, selecting, and continuously monitoring the relevance of third-party content\nDevelop and validate learning outcomes, competency frameworks, and assessment criteria for all program streams.

\nEstablish and monitor KPIs for course quality, learner progression, completion rates, and post-program outcomes. \nConduct regular curriculum reviews to ensure content remains technically current, pedagogically sound, and aligned with industry and labour market needs.

\nImplement evidence-based improvements to course sequencing, delivery format, and engagement strategies based on data and learner feedback. \nSupport the development and validation of digital credentials and micro-credentials.

\nRecognize and credit prior learning, so learners who can already demonstrate a target skill are not required to repeat content they have mastered.

\nConduct structured content reviews every 6–12 months (with team support) to assess relevance, identify outdated resources, and implement updates including replacing deprecated tools, platforms, or references with current alternatives.

Between formal reviews, actively scan for emerging tools, platforms, and industry shifts so the curriculum can keep pace with the technology as it changes, not only on a fixed cycle.

\nEngage with employers and host organizations to gather insights on emerging skills needs, workplace AI adoption trends, and the practical relevance of program content — using this input to inform curriculum updates and ensure training remains aligned with real-world employer expectations.

\nEnsure all curriculum reflects best practices in adult learning, digital pedagogy, and a variety of instructional media including instructor-led, online, and virtual instructor-led formats.

\n\n \nEvaluation, Reporting & Quality Assurance\n\nConsolidate program evaluation plans, collect and analyze learner survey data, and conduct student follow-ups as part of the evaluation cycle. \nTrack progress against program plans, enrollment targets, course completion rates, and funder deliverables. \n