RQ11391 - Solutions Designer - CRM - Senior

Must Have: • Demonstrated experience in Microsoft Dynamics 365 Solution Architecture, including design, implementation, customization, and governance of enterprise-wide platforms. • Demonstrated experience designing and implementing Microsoft Power Platform solutions, including Model-Driven Apps, Power Automate, Power Pages, and Business Process Flows • Experience architecting and implementing Azure-based enterprise solutions, including Azure Integration Services, App Services, Functions, API Management, and cloud-native components. • Demonstrated experience designing Enterprise - Integration Architectures and implementing scalable integration patterns across multiple business systems and platforms. • Produce architecture deliverables including: • Physical Architecture Diagrams • Solution Architecture Documents • Integration Architecture Specifications • Security Architecture Designs • Data Flow Diagrams • Environment Architecture Nice to Have: • Microsoft Certified: Dynamics 365 Solution Architect Expert. • Microsoft Certified: Power Platform Solution Architect Expert. • Azure Solutions Architect Expert certification. Experience and Skill Set Requirements 1. CRM Solution Design and Solution Options (60%) Demonstrated expertise in: · Designing and implementing enterprise CRM solutions using Microsoft Dynamics 365 Customer Service, Dataverse, and Power Platform. · Analyzing business requirements across permitting, licensing, compliance, enforcement, inspections, case management, or customer service programs and translating them into detailed solution designs. · Conducting current-state assessments, gap analyses, and solution options evaluations to identify opportunities for business process standardization, consolidation, and reuse. · Developing solution option analyses, recommendations, trade-offs, risk assessments, and implementation approaches. · Designing solutions using: Dynamics 365 Customer Service, Dataverse, Model-Driven Apps, Power Automate, Business Process Flows, Power Pages, Security Roles, Business Rules, Plugins, PCF Controls, Custom APIs. · Evaluating out-of-the-box Dynamics 365 capabilities and defining configuration-first approaches before recommending custom development. · Designing reusable business capabilities, workflows, processes, forms, and solution components that support multiple lines of business on a common enterprise platform. · Producing detailed functional designs, solution specifications, process models, user journeys, and implementation-ready documentation. · Supporting multi-business and multi-tenant solution designs through configurable and scalable platform components. Experience Requirements • 7+ years of CRM solution design experience. • 5+ years of Microsoft Dynamics 365 and Power Platform experience. • Experience designing and implementing enterprise-scale CRM or case management solutions. • Strong business process modelling, requirements analysis, and solution design skills. • Demonstrated experience producing implementation-ready solution specifications and design artifacts. 2. Dataverse Data Modelling & Integration Design (20%) Demonstrated Expertise in • Designing conceptual and logical data models using Dataverse. • Defining business entities, relationships, data mappings, and data quality requirements. • Designing integration requirements between Dynamics 365 and enterprise systems. • Experience with REST APIs, MuleSoft, Azure Integration Services, Identity and Access Management, document management platforms, and enterprise portals. • Supporting data migration and system transition initiatives. Experience Requirements • Experience developing interface specifications and integration requirements. • Understanding of enterprise integration patterns and data governance principles. 3. Delivery Leadership, Stakeholder Engagement & Collaboration (20%) Demonstrated Expertise in • Collaborating with Solution Architects, Business Analysts, Product Owners, Developers, Project Managers, Infrastructure Teams, Integration Teams, and Security Teams. • Facilitating requirements workshops, design sessions, and stakeholder consultations. • Communicating solution recommendations, risks, constraints, and design decisions to business and technical audiences. • Reviewing solution configurations and development deliverables to ensure alignment with approved designs and architecture standards. • Supporting testing, deployment planning, production readiness, and implementation activities. • Identifying solution risks, dependencies, and implementation challenges and developing mitigation strategies. Experience Requirements • Experience supporting large and complex enterprise CRM implementations. • Strong stakeholder management, facilitation, communication, and relationship-building skills. • Excellent analytical, problem-solving, and documentation skills. • Proven ability to manage multiple priorities and deliver high-quality outcomes.