Manager, Technical Solutions

:\n\nJoin the Cyber-DNS team at CIRA and play a key role in advancing Canada’s cybersecurity and DNS infrastructure! Our Cyber-DNS team is dedicated to protecting Canadians online by delivering cutting-edge solutions.

\n \nYou’ll tackle projects that make a real difference—including empowering users with CIRA Cybersecurity Awareness Training, securing household and enterprise networks through CIRA Canadian Shield and DNS Firewall, or defending against DDoS attacks with Anycast DNS.

This is your chance to be part of a team that’s shaping the future of digital security and DNS technology, making a meaningful difference in how Canadians and global citizens alike experience and trust the internet!

Who you are:\nYou’re an experienced technical leader who brings both depth of expertise and a strong commitment to customer outcomes.

You’re comfortable working at the intersection of technology, service delivery, and client relationships, and you know how to translate complex issues into practical solutions through your team.

\n\nYou build and support high-performing teams by setting clear expectations and providing coaching that helps people grow and do their best work. \nYou are hands-on and customer-focused.

You enjoy working directly with clients to understand their needs, troubleshoot issues, and guide them through implementation and adoption. You bring a calm, solutions-oriented approach to problem solving and continuous improvement.

\nYou communicate clearly with both technical and non-technical audiences, and you’re comfortable engaging with a range of stakeholders, including senior leaders. You take a thoughtful, collaborative approach and look for ways to strengthen how teams work together and deliver value.

\n\nWhat you'll do: \n\nLead and coach the professional services and technical solutions team while actively contributing to service delivery and customer engagements\nOversee professional services delivery to drive customer satisfaction and successful project outcomes; serve as the senior point of contact for key clients and stakeholders\nDrive efficient, high-quality service delivery across implementation, consulting, and support; maintain service standards and support sales with technical expertise\nTroubleshoot and resolve technical issues promptly and effectively\nGuide customers through product demonstrations, setup, and configuration of cybersecurity solutions\nDesign and deliver training sessions and workshops to enable effective use of product features and benefits\nMonitor key performance indicators related to deployment and product usage\nProduce reports, technical guides, and presentations that demonstrate service value and effectiveness\nBuild and maintain strong customer relationships to understand needs and provide proactive support\nCommunicate clearly in English and French with both technical and business stakeholders\nCollaborate with cross-functional teams to improve service delivery systems and processes\nDevelop onboarding and product customization processes, including supporting documentation\n\n \nWhat you bring: \n\nBachelor’s degree in Computer Science, Information Technology, Engineering, or related experience\nStrong technical knowledge and experience in deploying and troubleshooting workstations (I.

e.

, Linux, Windows, and macOS) and mobile device applications\nMinimum of 5 years experience in technical support or relevant customer-facing role\nMinimum of 3 years experience in management of technical resources\nCustomer-centric mindset with a commitment to delivering exceptional service\nAbility to plan and manage complex projects, including resource allocation, timeline and budget management, and clear assignment of responsibilities\nDemonstrated understanding of service delivery methodologies, tools, and best practices\nExcellent communication skills and continuous willingness to learn and develop\nAdvanced knowledge of XDR, enterprise IT environments, scripting, networking, DNS, or firewall technologies is preferred\nStrong communication skills in English (written and verbal); ability to communicate in French is a strong asset\nWillingness to travel as needed\n\nWho we are: \n\nAt CIRA, we’re driven by a passion to make a positive impact on Canada’s digital future.

We’re not just asking, ‘What more can we do? ’—we’re actively exploring new frontiers to enhance and secure the internet for all Canadians. Our recognition as one of the National Capital Region’s Top Employers for ten years is a testament to our vibrant culture.

We believe in fostering an environment where collaboration and candour are second nature and where diverse perspectives are integral to our success, because we know that great ideas come from everywhere.

If you’re passionate about innovation and ready to make a difference in a dynamic field, join us and help shape the future of the internet! \n\nCIRA embraces a blend of remote and IRL in-office work to keep our team connected and engaged.

Our Ottawa headquarters is a hub for regular events and social activities that bring our team together, encouraging a strong sense of community within our organization. No matter where you work from, you'll always feel part of our vibrant team and our shared mission.

\nAt CIRA, people remain at the centre of our recruitment process.

While CIRA uses recruitment platforms that include artificial intelligence-enabled features, which may be used to support administrative processes or skills-based assessments, these features are intended to assist our recruitment activities and do not replace human judgment.

All applicant screenings, interviews, evaluations and selection decisions are conducted by our staff. Artificial intelligence is not used to make autonomous or final hiring decisions. \n\nThis posting is for an existing vacancy. CIRA is committed to fair, inclusive and accessible recruitment practices.

Accommodations are available upon request throughout the recruitment, assessment and selection process. If you require any assistance or accommodation, please contact us at peopleandculture@cira. ca. \n\n----------\n\nFaites partie de l’équipe qui bâtit un Internet fiable pour les Canadien·nes!

Chez CIRA, nous sommes surtout connu·es pour notre gestion du système qui permet à plus de trois millions de domaines . CA de fonctionner de manière aussi fluide que la sève qui nourrit nos érables, mais nous en faisons tellement plus pour aider la population canadienne à s’épanouir sur Internet.

\n\nQu’il s’agisse de nos produits de cybersécurité qui protègent les Canadien·nes en ligne, de nos efforts en faveur d’un Internet amélioré ou de notre programme Net Good qui soutient des centaines de projets Internet menés par des collectivités partout au Canada, nous sommes là tous les jours pour faire en sorte qu’Internet reste fort et libre.

Joignez-vous à nous! \n\nQui vous êtes:\n\nVous êtes un responsable technique expérimenté qui allie expertise approfondie et engagement sans faille envers les résultats attendus par les client·es.

Vous êtes à l’aise dans un environnement où se croisent technologie, prestation de services et relations avec la clientèle, et vous savez comment transformer, avec votre équipe, des problèmes complexes en solutions concrètes.

\n\nVous constituez et accompagnez des équipes hautement performantes en définissant des attentes claires et en proposant un encadrement qui aide chaque membre à s’épanouir et à donner le meilleur de soi-même. \n\nVous êtes une personne de terrain et orientée vers la clientèle.

Vous êtes heureux de travailler directement avec les client·es pour cerner leurs besoins, résoudre leurs problèmes et les accompagner tout au long de la mise en œuvre et de l’adoption de la solution.

Vous adoptez une approche sereine et axée sur les solutions pour résoudre les problèmes et favoriser l’amélioration continue. \n\nVous communiquez clairement aussi bien avec des interlocuteurs techniques que non techniques, et vous êtes à l’a