Workforce Manager
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Job Description
Key Responsibilities Lead short- and long-term forecasting, capacity planning and workforce modelling. Develop staffing plans aligned with business demand, growth and service level requirements. Oversee scheduling, shrinkage management, skill-based requirements and schedule optimisation.
Lead real-time and intraday workforce management, responding quickly to demand and staffing gaps. Monitor and improve key performance indicators including service level, abandonment, occupancy, utilisation and …