Senior Business Analyst

Position: Sr. Business Analyst (Post Sales) Location: Ahmedabad (WFO - Near Iskcon Mega Mall, SG Highway) Roles & Responsibilities: - Collaborate with stakeholders, such as business managers, users, and technical teams, to understand their needs and gather requirements for new projects or process improvements. - Analyze current business processes, workflows, and systems to identify areas for improvement, increased efficiency, and cost reduction. - Identify gaps between current and desired business processes and propose solutions to bridge those gaps, ensuring that the proposed solutions align with business objectives. - Collaborate with technical teams and subject matter experts to design solutions that meet business requirements, considering factors such as feasibility, scalability, and usability. - Continuously monitor and evaluate implemented processes and systems, identifying areas for further improvement and suggesting enhancements to drive efficiency and productivity. - Experience with Pre-sales development & Post sales development. - Managing day to day working relationships with developers / Team Leads of the project/clients, setting and managing delivery/delivery expectations. - Great knowledge and experience in estimation techniques, wireframe, creating a project plan, and driving the project from start to finish is a must. - Exposure to project management, Project planning, schedule, cost & resource allocation. - Document requirements, business rules, and processes using standard methodologies, such as creating user stories, work breakdown structure, process flowcharts, functional specifications, and other relevant documentation. - Good experience with tools like: MS Visio, Balsamiq. - Timely status reporting to management and to the client. - Ability to manage escalations and issue resolution. - Consultative role in understanding business / defining frameworks for projects. - Delivering and communicating add-on features solutions to clients. - Working with the team to ensure delivery of client expectations and ensuring the solution is right and is client quality. - Good knowledge of APIS, Web services, Payment Gateways. - Analyze complex requirements and suggest solutions based on experience. - Prior programming knowledge would be an advantage to this role. Must have: - Minimum 4 years of Experience as a BA in IT Service Industry. - Proven experience as a Business Analyst role. - Strong analytical and problem-solving skills. - Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas to technical and non-technical stakeholders. - Proficiency in business analysis methodologies, tools, and techniques. - Familiarity with project management principles and practices. - Knowledge of industry best practices and emerging trends in business analysis.