System/Business Analyst - Pega Platform

Key Responsibilities : - Gather, analyze, and document business and system requirements for Pega applications and workflow solutions. - Conduct requirement workshops and discussions with business stakeholders and technical teams. - Understand existing business processes and identify opportunities for process improvement and automation using Pega. - Translate business requirements into detailed functional specifications, user stories, use cases, and acceptance criteria. - Create and maintain BRDs, FRDs, process flows, user stories, and functional documentation. - Work closely with Pega developers and architects to ensure requirements are technically feasible and correctly implemented. - Understand and document Pega Case Management, workflows, business rules, data models, and integrations. - Review functional designs and provide clarification to development and QA teams throughout the SDLC. - Collaborate with QA teams to define test scenarios and validate that delivered functionality meets business requirements. - Support UAT, including test planning, execution, issue clarification, and defect resolution. - Analyze production issues and coordinate with technical teams to identify appropriate solutions. - Manage requirement changes, dependencies, risks, and stakeholder expectations. - Participate in Agile ceremonies including backlog refinement, sprint planning, daily stand-ups, sprint reviews, and retrospectives. - Act as a key communication bridge between business stakeholders and the Pega technical team. Required Skills : - 5+ years of experience as a Business Analyst / System Analyst. - Strong hands-on experience working on Pega / Pega BPM projects. - Good understanding of Pega Platform, Case Management, workflows, business rules, and application functionality. - Strong experience in requirements gathering, analysis, and documentation. - Experience creating BRDs, FRDs, user stories, use cases, process flows, and acceptance criteria. - Strong understanding of SDLC and Agile/Scrum methodologies. - Ability to translate business requirements into clear functional requirements for Pega development teams. - Understanding of APIs, system integrations, databases, and enterprise applications. - Experience working with Pega developers, architects, QA teams, and business stakeholders. - Strong UAT and defect-management experience. - Excellent communication, analytical, documentation, and stakeholder-management skills.