D365 CE Functional Solution Architect

Through passion and deep industry expertise, MCA Connect helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solutions, innovation, and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge.

Established in 2002, MCA Connect has grown into one of the largest US-based solution partners in Microsoft Business Applications and Azure Data & AI / Digital & App Innovation. Our Microsoft Specialties include Finance and Supply Chain, Analytics on Azure, Data Warehouse Migration, and Power Platform.

We’re also a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner. Title : D365 CE Functional Solution Architect Location : Remote Description The D365 CE Functional Solution Architect leads the business design and capability roadmap for CE/CX transformation programs.

This role facilitates discovery, defines future-state processes, translates business outcomes into CE solution direction, and partners with technical architecture and delivery teams to deliver practical, adoptable solutions.

Core Responsibilities Lead executive and business stakeholder workshops across sales, service, marketing, field service, customer experience, operations, and supporting functions.

Define current-state and future-state processes, capability maps, fit-gap assessments, personas, pain points, KPIs, and outcome-based requirements.

Own functional solution direction for Dynamics 365 Sales, Customer Service, Field Service, Customer Insights, Customer -service, Project Operations touchpoints, and related Power Platform capabilities where applicable.

Create business process flows, user stories, acceptance criteria, backlog structure, prioritization recommendations, and phased implementation roadmaps. Partner with technical architects to validate data model, security, integrations, reporting, and non-functional implications of functional design decisions. Guide con