IT Service Manager Senior

Description: The Role We're recruiting for Senior Service Architects at Justice Digital to join our expanding team. As a Service Architect, through the creation of Service and Product Designs, you'll define how we support our technology. Working with multidisciplinary teams, you'll document how we do what we do, making sure that our systems are correctly supported with the flexibility to be quickly transformed. As a Senior Service Architect, you will be called upon to provide IT Service Management Consultancy to help provide subject matter expertise and insights to resolve complex issues and introduce service improvements into Justice Digital With user needs at the heart of everything, you will help us transform Government for the future. Our Service Architects need to have a good understanding of a broad range of technologies and can converse easily with and translate between non-technical stakeholders and technical teams. You will draw on your experiences in Service Architecture to offer insights and expertise to Service Owners, to help guide them in delivering a better quality of service to the end users. In this exciting and fast paced environment, you'll simultaneously work across multiple projects and technologies, defining and designing support artifacts, working closely with the Service Owners and Service Transition Managers to lead the designs through the formal approval and acceptance into service stages. To help picture your life at MoJ Justice Digital please take a look at our blog Knowledge & Experience The Service Architect needs to be comfortable with technology to a level where they can question and quickly gain a good working understanding allowing them to define the constructs for new or evolving services and for mapping customer requirement to our services. You'll have demonstrable experience of writing Service Design Packages aligned to the ITIL Framework with a strong understanding of all aspects of service management with the ability to deliver new services and products as well as improving existing offerings. • Detailed knowledge of Service Management concepts and techniques • A strong operational understanding of service supply chains • Working to tight timescales within a team environment • Ability to lead teams both virtual and co-located. • Ability to influence senior stakeholders. • Experience of service operating model design • The ability to write coherent and concise service documentation. • Experience of creating and negotiation SLA's • Service Management qualifications (eg ITIL, ISO20000) or relevant operational experience • Knowledge of IT security standards • Experience of using IT Service Management Toolsets, such as ServiceNow to use, create and maintain service records • Knowledge of the Common Services Data Model and Service Hierarchy concepts Enable Skills-Based Hiring No MOJ Managing Business Unit try { var fgTooltip = new FG.Tooltip({ element: $('#cf_descz18112611030889983998905'), text: "Please\x20enter\x20the\x20name\x20of\x20the\x20business\x20unit\x20that\x20is\x20managing\x20the\x20worker\x20in\x20this\x20role\x20as\x20it\x20may\x20differ\x20from\x20the\x20business\x20unit\x20where\x20the\x20cost\x20is\x20associated\x20to" }).initialize(); } catch(err) {} Additional Details • Senior Interim Hire : No • MOJ Managing Business Unit : MOJ | Chief Financial Officer Group | Digital and Technology • Region : Inner London • Requisition Type : 1. New Requirement • Name of Nominated Worker : (No Value) • Please provide any additional information specific to this role : Detailed knowledge of Service Management concepts and techniques A strong operational understanding of service supply chains Working to tight timescales within a team environment Ability to lead teams both virtual and co-located. Ability to influence senior stakeholders. Experience of service operating model design The ability to write coherent and concise service documentation. Experience of creating and negotiation SLA s Service Management qualifications (eg ITIL, ISO20000) or relevant operational experience Knowledge of IT security standards Experience of using IT Service Management Toolsets, such as ServiceNow to use, create and maintain service records Knowledge of the Common Services Data Model and Service Hierarchy concepts • If any professional qualifications are required for the role, please list certificates here: : (No Value) • Desired Skill 1 : TECH & DIGITAL|Architecture • Desired Skill 2 : (No Value) • Desired Skill 3 : (No Value) • Desired Skill 4 : (No Value) • Desired Skill 5 : (No Value) • Are there any Health and Safety requirements or hazards associated to this role? : No • If yes, please specify the Health and Safety Considerations : (No Value) • Is the role in or out of scope of IR35? : In Scope • Level of screening : SC (Security Clearance) • Internal Job Title : Senior Service Architect • Grade : 7 • AMS Job Category : Technology|Service Manager • Equivalent Permanent Grade : Ministry Of Justice (MOJ MOJ)|Grade 7/ G7 • Armed Forces Covenant Signatory : Yes • Disability Confident Level : Yes - Leader (L3) • Business Unit Name Hierarchy : Ministry of Justice|Ministry of Justice|Chief Financial Officer Group|Digital and Technology • Business Unit Code Hierarchy : MOJ|MOJ MOJ|MOJ MOJ CFO|MOJ MOJ CFO DaT