Solution Architect (ServiceNow) (Consultant)
Get alerts for roles like this
More Solution Architect (ServiceNow) (Consultant) roles in Singapore — straight to your inbox. No account needed.
Applying to this role? Tailor your résumé to this job description in one click, then download it clean — no watermark, no subscription.
Job Description
We are seeking an experienced Solution Architect to lead the design, implementation, and optimisation of ServiceNow solutions across our enterprise, with preference on having experience on ServiceNow Customer Service Management (CSM).
This role requires a strategic thinker with deep technical expertise in ServiceNow platform capabilities, enterprise architecture, and system integration.
The successful candidate will also bring strong Agile leadership experience, serving as a Scrum Master to drive iterative delivery, foster high-performing teams, and embed agile ways of working across digital transformation programmes.
They will drive digital transformation initiatives whilst ensuring alignment with organisational objectives and technical standards.
Key Responsibilities
ServiceNow Platform Leadership Conduct comprehensive feasibility studies to evaluate ServiceNow implementation opportunities and assess technical viability for proposed solutions.
Lead the architectural design and migration strategy for transitioning workflows from legacy platforms including SharePoint, Nintex K2, and other existing systems to ServiceNow, ensuring minimal business disruption and maximum value realisation.
Design and oversee the implementation of ServiceNow Performance Monitoring and Predictive Analytics capabilities to enhance operational visibility and enable data-driven decision making.
Establish monitoring frameworks that provide real-time insights into system performance, user adoption, and business process efficiency.
Agile Delivery and Scrum Leadership Serve as Scrum Master across one or more ServiceNow delivery teams, facilitating all Scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure consistent and predictable delivery cadences.
Champion agile principles and practices across the organisation, coaching teams and stakeholders on Scrum frameworks and fostering a culture of continuous improvement. Own and manage the product ba