Front Office Manager

**PARAGON 700 BOUTIQUE HOTEL & SPA is seeking for a Front & BACK office agent, capable to of **assisting **and **leading **a **team **of 3.** You will be responsible for the operations, strategies and development of our Front & Back office department and reception, ensuring the highest standards of service. **Main duties & responsibilities**: - Responsible for Front Office effective management and Guest service delivery. He will be the role model of Paragon 700 service style: great attention to customization of Guest service and interaction and exquisite knowledge of the location. Together with the Sales & Marketing manager you will be: - Responsible for occupancy and room revenue. Assisting with the development of profit improvement ideas. - Assisting with inputs for budgeting and forecasting. - Proactive in suggesting ideas to improve guest service and hotel profit. - Be a role model for team development and produce evidence of professional growth of team members - Dealing with customers, including handling complaints - Assist with the luggage and car parking if necessary - Have effective communication skills, communicate clearly and in a appropriate manner (both verbally and non-verbally) **especially in English for our overseas clientele (90 %)** **Requirements**: Experience required: - Knowledge of Hotel Management software of **Direct Holiday PMS and SimpleBooking systems** is an advantage - Knowledge of Sales strategies and marketing policies; - Knowledge of **OTA** and Channel Manager - Fluent in ENGLISH and Italian ( minimum C1 written and C1 verbal). A third language is an advantage; We assist finding accommodation. Contract: Full time - Duration: 10 months minimum Starting date: as soon as possible Shifts: - flexible **Experience**: - Professional experience in a 5* Boutique Hotel minimum 3 years in the same position (mandatory) Languages: - English (mandatory) All CVs must be sent with **picture** andincluding authorization to process personal data in accordance with EU Regulation No. 2016/679 - GDPR and will be used exclusively for the current selection. Work Location: In person