Office Manager

Be the Heart of Urban — Join Sydney’s Leading Real Estate Network ️ Ready to step into a role where no two days are the same, your ideas are valued, and you’re part of a team that actually gets it ? Urban isn’t just another real estate brand — we’re a connected network of 16 offices across Sydney and the Hunter, built on energy, collaboration, and doing things differently. If you’re looking for a place to grow, learn, and make your mark, this is it. This full-time position is your chance to become the backbone of our office — the first point of contact for clients and the vital support system behind a busy, high-performing team. You’ll help deliver the seamless, high-level service Urban is known for, while supporting our Residential Sales Agents, Associate Agents, and Property Managers to achieve outstanding results. What you’ll be doing ✨ Marketing Support • Preparation of property brochures and flyers, letters, and community event campaigns when required • Management of online listings, weekly stocklists, signboards, coordination of photography, and other in-house marketing activities • Assist with digital marketing and social media initiatives where required Administration and Customer Service • Administrative support to Real Estate Agents, including preparation of all sales-related documentation, solicitor liaison, and exchange and settlement follow-up • Assist the Property Management/BDM team when required • Maintain and manage accurate data entry in the CRM (Agentbox) • Open and close the office while maintaining an immaculate and professional presentation • Meet and greet clients, manage enquiries, and attend to all incoming calls and emails • Liaise with vendors and purchasers, tenants and landlords to ensure they are receiving a high standard of real estate service About you ⚡ • Strong attention to detail and ability to stay organised in a fast-paced environment • Excellent communication skills across phone, email, and face-to-face interactions • Advanced computer skills (experience with Adobe Creative Suite and/or Canva will be highly regarded) • 1–2 years administration support experience (real estate experience will be highly regarded) • Previous experience in social media and digital marketing within a real estate environment is a bonus • Ability to think outside the box and bring fresh ideas to the team • Proven ability to juggle competing priorities and manage multiple tasks simultaneously • Current Certificate of Registration in Real Estate or Real Estate Licence (not essential) Why Urban? • Great place to work: We actively invest in developing our people. With a staggering 30% of all new hires are referrals, as our people know it’s a great place to work and recommend it to others. • Work Culture: Our culture is built on a foundation of mutual respect, continuous learning, and a passion for excellence. • Close to home: With new and vibrant offices conveniently located around the Southwest and Northwest of Sydney, you can enjoy a shorter commute. • State-of-the-art systems and processes: We pride ourselves on being at the forefront of technology and our well-designed processes make your workday smoother and more productive. • Full access to Employee Assistance Programs (EAP): We care about your mental and emotional wellbeing, offering comprehensive support services. • Discounted shopping: Enjoy exclusive discounts on a wide range of products and services. For more information, please contact Olivia or Amell on 04•• ••• 974 or email ••••@ulh.com.au