RETAIL MANAGER

Roles & Responsibilities Job Description We are seeking a responsible and experienced Retail Operations Manager to oversee the daily operations of our mini-mart / convenience store business in Singapore.

The candidate will be responsible for managing store performance, inventory control, staff supervision, customer service standards, sales growth, and overall operational efficiency.

The Retail Operations Manager will ensure smooth day-to-day operations while maintaining high service quality, compliance with company policies, and profitability targets.

Key Responsibilities

Manage and supervise daily retail store operations. Oversee opening and closing of store operations. Monitor sales performance and implement strategies to increase revenue. Ensure proper stock management, replenishment, and inventory control.

Coordinate with suppliers and vendors for product purchasing and delivery schedules. Maintain optimal stock levels and minimize stock losses or expired products. Supervise retail staff, cashiers, and store assistants. Prepare staff duty rosters and manage manpower scheduling.

Train employees on customer service, POS systems, store procedures, and hygiene standards. Ensure excellent customer service and handle customer feedback or complaints professionally. Monitor cash handling, daily sales collection, and financial reporting.

Ensure compliance with Singapore retail regulations, workplace safety, and hygiene requirements. Maintain cleanliness and proper visual merchandising of the store. Prepare operational reports, stock reports, and sales analysis for management review.

Implement promotional activities and marketing campaigns to improve customer traffic. Coordinate with management on business expansion and operational improvements.

Job Requirements

Any Degree. Minimum 6-8 years of experience in retail operations, supermarket, convenience store, mini-mart, or provision shop management. Good knowledge of inventory management and retail operations. Familiar wit