SAP CRM

Job Description: (Tasks, responsibilities) Provide support to Product Owner, CRM Capability Experts and C4C Team in general; Provide support for both Sales and Service module to end users from Countries and regions applying Support Concept; Communicate with different departments and business roles in order to support Sales and Service Cloud implementation process; Create, maintain and improve existing SAP C4C Training documentation; Organize and deliver trainings to SAP C4C end-users; Provide support in different Testing activities (User Department testing, Regression testing, UAT and Integration testing); Cooperate with technical department during implementation of technical requirements and bug fixing processes; Assist during creation of documents for business/technical requirements; Test SAP Sales and Service solution and document bugs; Manage manual and automated data imports into the system; Document processes and interfaces; Work on data quality check.  Profile (technical/technological skills, soft skills) University degree (Business Administration, Organizational Sciences, Economics or similar) with focus on IT At least 4 years experience with CRM Sales and/or Service solution – SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM etc. Experience in Implementation of CRM solution (mandatory) Experience in Support processes (mandatory) Exceptional presentation skills (mandatory) Familiar with Agile methodology Knowledge of JIRA or similar tracking tool Advanced Excel knowledge Able to work in cross-functional teams and international environment Willingness to work in a global & virtual team Good communication skills, ability to think analytically and willingness to learn new things Fluent in English Eager to work with the newest technologies Proactive and can easily adapt to new development environment Self-motivated