Microsoft Dynamics 365 CRM/CE Consultant

Role Overview : We are looking for an experienced Microsoft Dynamics 365 CRM/CE Consultant to design, develop, customize, and support CRM solutions using Microsoft Dynamics 365 Customer Engagement (CE). The ideal candidate should have strong experience with Dynamics 365 Sales/Customer Service, Power Platform, integrations, customization, and end-to-end implementation. Key Responsibilities : - Design, configure, customize, and implement Microsoft Dynamics 365 CRM/CE solutions. - Gather business requirements and translate them into technical solutions. - Develop and customize entities, tables, forms, views, business rules, business process flows, and workflows. - Develop solutions using Power Apps, Power Automate and Dataverse. - Build integrations between Dynamics 365 and external applications using REST APIs, Web APIs and Azure services. - Develop plugins, custom workflow activities and JavaScript-based customizations. - Work with Dynamics 365 Sales and Customer Service modules. - Manage security roles, business units, teams and access permissions. - Perform data migration, data cleansing and integration activities. - Troubleshoot production issues and provide technical support. - Participate in solution design, development, testing and deployment. - Prepare technical documentation and support deployment across environments. - Work closely with functional consultants, business stakeholders and development teams. Required Skills : - 5+ years of hands-on experience with Microsoft Dynamics CRM / Dynamics 365 CE. - Strong knowledge of Dynamics 365 Customer Engagement and Dataverse. - Strong experience in Power Platform (Power Apps, Power Automate, Power BI). - Experience developing Dynamics 365 plugins using C#/.NET. - Strong knowledge of JavaScript, HTML and CSS for CRM customization. - Experience with Dynamics 365 Web API / REST API and integrations. - Good understanding of CRM security model and solution management. - Experience with Azure DevOps / CI-CD is preferred. - Strong SQL knowledge and experience with data migration.