Data Analyst

Data Analyst Description - Drive high-impact transformation initiatives by combining deep data expertise with strong project execution , enabling data-driven decision-making, operational efficiency, and measurable business outcomes. Key Responsibilities 1. Project & Program Leadership • Lead end-to-end execution of strategic projects (scoping → delivery → adoption) • Define project goals, timelines, risks, and success metrics • Drive cross-functional alignment across business, operations, and IT • Ensure delivery within cost, timeline, and quality expectations 2. Data Strategy & Analytics • Translate business problems into data-driven solutions and insights • Design and operationalize data models, dashboards, and reporting frameworks • Drive adoption of BI tools and data platforms (Power BI, SQL, etc.) • Ensure data quality, governance, and integrity 3. Problem Solving & Business Impact • Solve complex, ambiguous business problems using data and structured thinking • Identify opportunities for cost optimization, productivity, and service improvements • Deliver measurable improvements (e.g., cycle time, efficiency, customer experience) 4. Stakeholder & Change Management • Act as a bridge between business leaders, ops teams, and technical teams • Drive stakeholder buy-in and ensure sustained adoption of solutions • Communicate insights and project outcomes to leadership in a clear, concise manner 5. Automation & Continuous Improvement • Automate reporting and workflows using analytics and tools • Standardize processes and enable scalable operating models • Continuously improve data frameworks and project execution methods Skills & Experience Core Skills • Advanced data capabilities: • SQL / data modelling • BI tools (Power BI / Tableau) • Data interpretation and storytelling • Analytical thinking + structured problem solving Experience • “Experience in service operations / field support / dispatch analytics” • KPIs like: • First-time fix rate (FTFR) • Cost-to-serve • Remote resolution • Strong emphasis on automation + command center / ops analytics • Proven experience delivering large-scale, cross-functional projects • Experience working with business + data/IT teams together Behavioral Traits (critical for your org) • High ownership and bias for action • Ability to work in ambiguity and drive clarity • Strong executive communication (your leadership forums expectation) • Detail-oriented, outcome-focused Success Metrics (important – makes JD “sharp”) • % of projects delivered on time and impact achieved • Adoption of data tools / dashboards • Improvement in key KPIs (cost, SLA, productivity, etc.) • Stakeholder satisfaction Job - Services Schedule - Full time Shift - No shift premium (India) Travel - No Relocation - Not Specified Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"