Identity & Access Management (IAM) Analyst _IT Analyst Applications

**Career Area:** Technology, Digital and Data **Job Description:** **Your Work Shapes the World at Caterpillar Inc. ** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.

We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Your Impact Shapes the World at Caterpillar Inc** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities.

We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Job Summary** We are seeking a skilled **Identity & Access Management (IAM) Analyst _IT Analyst Applications to** join **Infrastructure Services -CAT IT Division** The Identity & Access Management (IAM) Analyst is responsible for supporting the day-to-day administration of user identities, access requests, and security controls across enterprise systems and applications.

The role ensures users receive appropriate access to perform their job responsibilities while maintaining compliance with company security policies, regulatory requirements, and access governance standards.

The IAM Analyst will work closely with business users, application owners, IT teams, cybersecurity teams, and IAM leadership to support identity lifecycle management and access governance processes in a timely and secure manner.

The preference for this role is to be based out of **Whitefield PSN Office, Bangalore -KA** **What you will do** **Access Administration** + Process user provisioning, deprovisioning, and access modification requests. + Execute Joiner, Mover, and Leaver (JML) activities according to established procedures.

+ Validate access approvals and ensure compliance with access control standards. + Support role assignments and entitlement management across enterprise applications. + Assist with privileged account administration activities.

**Identity Lifecycle Support** + Maintain user accounts in Active Directory, Microsoft Entra ID, and other IAM platforms. + Monitor onboarding and offboarding processes to ensure timely access changes. + Coordinate with HR, managers, and application owners regarding access requirements.

+ Perform routine user account reviews and clean-up activities. **Governance & Compliance** + Support periodic access certification and review activities. + Assist with audit requests by gathering access-related evidence and documentation.

+ Ensure all activities comply with organizational security policies and regulatory requirements. + Escalate access control concerns, policy violations, or security risks as identified. **Incident & Service Support** + Respond to IAM-related tickets and user support requests.

+ Troubleshoot account lockouts, authentication issues, access failures, and provisioning errors. + Escalate complex issues to senior team members when required. + Maintain accurate documentation of incidents, resolutions, and support activities.

**Continuous Improvement** + Follow established IAM processes, standards, and procedures. + Identify opportunities to improve operational efficiency and user experience. + Contribute to knowledge base articles and process documentation.

+ Participate in IAM projects, testing activities, and system implementations as needed.

**Key Skills & Knowledge** The successful candidate should have knowledge of: + User Access Management + Identity Lifecycle Management + Active Directory + Microsoft Entra ID (Azure AD) + Single Sign-On (SSO) + Multi-Factor Authentication (MFA) + Role-Based Access Control (RBAC) + Access Governance Principles + ServiceNow or ITSM platforms + Information Security Fundamentals **What you will have** + Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related discipline.

+ 5+ years of experience in Identity & Access Management, IT Operations, Service Desk, Systems Administration, or Information Security. + Experience managing user accounts and access permissions in enterprise environments. + Basic understanding of information security principles and access controls.

+ Strong analytical and problem-solving skills. + Excellent customer service and communication skills. + Ability to manage multiple requests while maintaining accuracy and compliance. + **This position requires candidate to work a 5-day -a -week schedule in the office.

** + **Shift Timing:01:00-10:00PM IST** **Preferred Qualifications** + Experience with one or more IAM solutions such as SailPoint, Saviynt, Okta, Microsoft Entra ID, CyberArk, or Ping Identity. + Familiarity with access certification and governance processes.

+ Exposure to SOX, GDPR, PCI-DSS, HIPAA, or other regulatory compliance requirements. + Microsoft SC-300, Security+, or similar security certifications.

+ Experience supporting global organizations and geographically distributed users **Skills desired:** **Core Application Systems:** Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.

Level Working Knowledge: - Helps create contingency plans to mitigate impact of disruption on core applications. - Identifies key players, criticalities, roles, and responsibilities. - Investigates application-related issues with both business and IT professionals.

- Recommends enhancements for a major application system or related subsystems. - Works with core application systems for a major business unit or function.

**Problem Solving** : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Level Working Knowledge: - Identifies and documents specific problems and resolution alternatives. - Examines a specific problem and understands the perspective of each involved stakeholder. - Develops alternative techniques for assessing accuracy and relevance of information.

- Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution. - Uses fact-finding techniques and diagnostic tools to identify problems.

**Application Design, Architecture** : Knowledge of application design and architecture principles and practices; ability to utilize application design methodologies, tools, and techniques to convert business requirements and logical models into a technical application design.

Level Extensive Experience: - Analyzes system requirements and translates them into detailed design specifications. - Designs complex application architectures that meet performance, scalability, and reliability requirements.

- Evaluates and selects appropriate pattern, components, technologies, and tools for application development; integrates them with technical design. - Leads application design reviews and walkthroughs to ensure alignment between business requirements and technical solution.

- Troubleshoots complex design issues and provides innovative solutions. - Prepares technical design documents and blueprints for applications.

**Implementation:** Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: accounting or graphic design).

Level Working Knowledge: - Tracks problems associated with the quality and effectiveness of application software. - Researches the benefits and drawbacks