Network Engineer / Senior Engineer (Ref 26155)
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Job Description
Responsibilities
• Analyse incidents and technical issues that impact infrastructure operations.
• Troubleshoot and resolve network and infrastructure issues of varying complexity.
• Ownership of assigned and escalated incidents from all severity levels through to closure, ensuring timely updates and resolution.
• Identify early warning signs or performance declines after upgrades, updates, or maintenance activities.
• Perform proactive health checks to detect problems early and maintain service reliability.
• Actively participate in the incident management process, rotational standby duties, ensuring adherence to SLAs and producing incident reports when required.
• Execute routine administration, configuration, and support tasks according to established guidelines.
• Review and implement change requests for network changes or upgrades.
• Perform impact analysis for planned network maintenance, executing failovers, patch management where required to ensure service continuity.
• Apply processes from infrastructure upgrade plans, ensuring smooth rollouts with minimal disruption.
• Maintain and update network documentation to reflect changes in infrastructure design or traffic flows.
• Produce new documents and procedures to support repeatable routine tasks.
• Use network management tools to monitor, analyse, and report on network performance and status.
• Participate in root-cause investigations, validating proper operation of network installations.
• Update incident management systems with escalated cases and resolution details.
• Collaborate with internal and external teams, escalating issues when necessary and ensuring seamless communication with stakeholders.
• For senior engineers: mentor and guide junior engineers, helping them develop troubleshooting and incident management skills.
Requirements
• Diploma, Bachelor’s degree in Computer Science, Information Technology, or related field.
• 2 or more years of IT or networking experience in at least 1 to 2 domains i