Client Servicing Manager - Social Media

About the Role If handling clients, building strong digital relationships, and scaling a digital business is something you thrive on, this role is for you. We’re looking for a Client Servicing Manager - Social Media who can turn client briefs into exciting digital opportunities, work closely with creative teams, and ensure brands stay relevant in a fast-moving digital world. This is a role for someone who enjoys owning accounts, pitching ideas, solving problems, spotting trends and growing client relationships, not just managing trackers and follow-ups. Key Responsibilities Client Servicing & Account Management • Own day-to-day relationships with assigned clients and act as their key point of contact. • Understand client business objectives and translate them into actionable digital strategies. • Lead client calls, presentations, reviews and regular status updates. • Manage expectations, feedback, timelines and deliverables. • Build long-term relationships and identify opportunities to grow existing accounts. Social Media Strategy • Develop and execute monthly/quarterly social media strategies and content calendars. • Identify relevant trends, formats, conversations and cultural moments for clients. • Develop content pillars and communication ideas aligned with brand objectives. • Bring fresh, platform-first ideas that improve brand relevance and engagement. • Stay updated on Instagram, LinkedIn, YouTube and emerging digital platforms. Content & Creative • Work closely with copywriters, designers, video teams and creative leads. • Develop clear briefs for social media creatives, reels, carousels, campaigns and other digital assets. • Review content before it reaches the client and ensure quality and brand consistency. • Manage feedback and revisions while keeping projects on track. Campaign & Project Management • Own projects end-to-end • Coordinate with internal teams to ensure timely delivery. • Maintain content calendars, trackers and project timelines. • Proactively identify and resolve delays or execution challenges. Performance & Insights • Track social media performance including reach, engagement, impressions, views and follower growth. • Prepare and present monthly/quarterly reports. • Turn performance data into actionable recommendations. • Track competitor and category activity and identify opportunities for clients. Digital Trends & Innovation • Stay ahead of social media trends, creator behaviour, formats, memes and platform updates. • Identify trends that can be meaningfully adapted for clients. • Experiment with new formats, tools and AI-led workflows to improve digital output. Team Collaboration • Work closely with Account Executives, designers, copywriters and other digital team members. • Provide clear briefs and constructive feedback. • Review work and help junior team members improve their digital and client-servicing skills. • Collaborate with PR, influencer and creative teams on integrated campaigns. Business Growth • Identify opportunities to upsell and cross-sell digital services to existing clients. • Contribute to pitches, proposals and new business presentations. • Support the growth and development of the digital vertical. What We're Looking For • 4 - 7 years of experience in social media, digital marketing, advertising or a digital/creative agency. • Strong experience in client servicing/account management . • Strong understanding of social media strategy, content and digital trends. • Excellent communication, presentation and negotiation skills. • Ability to manage multiple clients and projects simultaneously. • Strong creative thinking with the ability to understand and challenge creative work. • Strong project management and attention to detail. • Comfortable working in a fast-paced, deadline-driven agency environment. • Ability to independently own accounts and take initiative.