IT Support Specialist (f/m/d)

Productsup is a Berlin-based company with a strong international customer base, and we’re looking to rapidly scale our reach within the digital commerce landscape. Do you have a natural and deep interest in tech and a talent for clear communication?

Do you share our passion for solving complex technical problems—whether hardware or software? Join our team as an IT Support Specialist and help us build and maintain the secure, efficient internal IT ecosystem that powers our global team!

Tasks In your first 3 months you will: Gain a deep understanding of Productsup's internal end-user IT infrastructure, toolings, and standard operating processes. Help establish and maintain up-to-date documentation across our internal IT knowledge bases.

Independently triage, manage, and resolve tier-1 and tier-2 IT support requests via our ticketing system. Assist with day-to-day identity and access management across key productivity suites.

In your first 6 months and beyond you will: Own technical onboarding and offboarding processes for employees globally, ensuring seamless access and account security. Manage our hardware lifecycle (macOS/Windows laptops, mobile devices) and optimize software license allocations via MDM tools.

Identify manual bottlenecks in internal processes and implement scripting solutions to automate daily workflows. Become an internal subject-matter expert on Atlassian administration (Jira, Confluence) and key enterprise systems.

Requirements

Solid administrator-level experience with both macOS and Windows operating systems. Practical experience using Bash, Python or other languages to automate routine tasks and manage systems. Strong operational knowledge of core networking concepts and computer hardware diagnostics.

Hands-on experience administering business suites like Google Workspace, Atlassian products, and Enterprise MDM solutions (e. g. , Jamf, Microsoft Intune). Excellent written and spoken English and German skills, paired with a structured, user-centri