Senior Associate

– Telecaller Position: Telecaller / Customer Calling Executive Department: Renewal Retention Location: Noida Reporting To: DVP Role Summary The Telecaller will be responsible for making outbound calls to communicate with customers, provide information, resolve queries, promote products/services, and ensure a positive customer experience. The role involves achieving calling targets, maintaining call quality, and updating customer records accurately. Key Responsibilities • Makeoutbound callsto customers as perdefineddaily targets. • Provideaccurateinformation aboutproducts, services, renewals, or offers. • Follow communication scripts andmaintaincall quality standards. • Update customer information, call outcomes, and remarks in the CRM/system. • Identifycustomer needs and provide suitable recommendations. • Maintain professional communication to ensure highcustomer satisfaction. • Achieve daily/weekly/monthlycalling, conversion, orfollow?uptargets. • Ensure compliance withcompany policies, data privacy, and call handling guidelines. Required Skills & Qualifications • Minimum Graduate preferred. • Prior experience intelecalling, customer service, or outbound sales is an advantage. • Strong communicationskills inEnglish and/or regional languages. • Good listening skills andcustomer?handlingability. • Basic computerproficiency(MS Office, CRM tools). • Ability to handle pressure, objections, and challenging conversations. • Positive attitude, punctuality, and discipline.