Customer Supply Chain Manager

The Customer Supply Chain Manager serves as the key interface between customers, commercial teams, and Ichor’s global supply chain functions to ensure clear-to-build readiness and alignment between customer demand and supply execution.

This role coordinates cross-functional activities across procurement, planning, operations, and suppliers to identify risks, resolve constraints, and implement recovery plans while strengthening supply chain resiliency through safety stock planning and supplier risk mitigation.

The position requires strong analytical capability, executive-level communication skills, and the ability to influence stakeholders across functions to support revenue, margin, and customer commitments.

Responsibilities

Clear-to-Build Coordination & Constraint Resolution Support cross-functional coordination to ensure clear-to-build alignment between demand signals and material availability across global manufacturing sites.

Identify supply constraints across the supplier network, coordinating recovery plans with procurement, planning, and operations. Drive structured escalation and resolution of supply disruptions affecting customer deliveries.

Ensure constrained materials are allocated to the highest priority customer builds in coordination with planning and program management. Provide clear, data-driven updates on supply constraints, recovery plans, and expected resolution timelines.

Customer Supply Chain Interface Serve as the primary supply chain interface for key customers, building credibility through transparency, responsiveness, and execution discipline. Partner with sales and commercial leadership to translate customer demand changes into actionable supply chain plans.

Communicate supply risks, mitigation plans, and delivery outlook to customers in a structured and consistent manner. Support executive-level customer engagements when supply chain issues impact customer commitments. Sub-Tier Supply Chain Visibility Develop and maintain visibility to cri