Sales Manager, Pre-opening - The Lake como Edition

**Additional Information**Pre-Opening, The Lake Como EDITION **Job Number**25032014 **Job Category**Sales & Marketing **Location**The Lake Como EDITION, Via Regina 41, Cadenabbia di Griante, Como, Italy, 22011 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **The Como Lake EDITION** Nestled along the western shore overlooking the Bellagio mountains, The Lake Como EDITION combines striking design and Italian warmth with a sophisticated luxury lifestyle experience. Lake-view rooms and suites, indoor and outdoor restaurants and bars, a unique floating pool, and a spa sanctuary deliver an unforgettable escape. **JOB SUMMARY** The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. **CANDIDATE PROFILE** Education and Experience - Bachelor Degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. **CORE WORK ACTIVITIES** **Building Successful Relationships that Generate Sales Opportunities** - Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. - Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. - Develops relationships within community to strengthen and expand customer base for sales opportunities. - Manages and develops relationships with key internal and external stakeholders. - Provides accurate, complete and effective turnover to Event Management. **Managing Sales Activities** - Participates in sales calls with members of sales team to acquire new business and/or close on business. - Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). **Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue** - Identifies new business to achieve personal and location revenue goals. - Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. - Closes the best opportunities for the location based on market conditions and location needs. - Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. **Providing Exceptional Customer Service** - Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. - Services our customers in order to grow share of the account. - Executes and supports the company’s customer service standards. - Provides excellent customer service consistent with the daily service basics of the company. - Sets a positive example for guest relations. - Interacts with guests to obtain feedback on product quality and service levels. **MANAGEMENT COMPETENCIES** **Leadership** - **Adaptability** - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. - **Communication**: - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. - **Problem Solving and Decision Making** - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. - **Professional Demeanor**: - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. **Managing Execution** - **Building and Contributing to Teams** - Actively participates as a member of a team to move the team toward the completion of goals. - **Driving for Results** - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. - **Planning and Organizing**: - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. **Building Relationships** - **Coworker Relationships** - Interacts with others in a way that builds openness, trust,