Business Operations Manager

Role : The Business Operations Manager will serve as the critical bridge between the Business team and the Operations team. You will ensure that the P&L objectives, marketing leads, and product updates are executed seamlessly by the sales and support teams. Key Responsibilities: • Strategy Execution : Translate business strategies into actionable outcomes and workflows. • Cross-Functional Collaboration : Span will include managing cross-functional teams including Marketing, Product, Sales, Customer Support and Technology teams. • Process Optimization : Identify bottlenecks in the sales funnel or customer journey and implement process improvements to increase conversion rates. • Performance Tracking : Responsible for the center's performance by providing real-time insights to the Business Manager. • Sales Enablement : Work closely with sales teams to ensure the team has the right tools and product knowledge to deliver outcomes. • Feedback Loop : Capture ground-level insights from Sales and Customer Support to influence future product features and marketing campaigns. Qualifications & Skills: • Education : Master’s degree in Management (MBA) or a related field. • Experience : 3–5 years of experience in Category Management or Program Management, preferably in New-age Startups. • Analytical Rigor : Proficiency in data tools (Excel) to interpret datasets and drive decision-making. • Communication : Exceptional bilingual communication skills (Regional language/English) to manage local teams and stakeholders effectively.