Amazon - Senior Cluster Manager - Quick Commerce

: A strategic and people leader for a large team, the Cluster Manager of Amazon Now is empowered with complete operations responsibility for managing dark stores. She/he will work to create dark stores network, serve customers with best in class quick commerce experience and manage building level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives. Key job responsibilities: - Ensure a safe work environment. - Lead and supervise a team of TL's as direct reportee's supported by PAs in Operations. - Responsible for the overall Quality, Productivity and dark store performance. - Appraise performance; resolve problems; and address staffing needs. - Review work forecasts and determine productivity requirements to produce/deliver during the day to meet the overall building objectives. - Ensuring Building heath and inventory metrics with best in class quality metrics. - Collaborate with stakeholders. Taking up cross functionally the adoption of best practices. - Proactively identify and lead process improvement initiatives. - Learn and understand the system interventions for order processing. Apprise teams down the line of new process implementation and control measures required. - Carryout resources planning periodically and remove/reduce capacity constraints if any in coordination with Resource planning and Finance teams. - Ensure best practices in people management and accountable for compliance, Connections and scorecards. - Manage People and team development. - Create leaders and talent pipeline. Good stake holder management and project management skills. - Do cross functional and cross mile interfacing and take up for the best practices and initiatives. Basic Qualifications: - 2+ years of employee and performance management experience. - Bachelor's degree. Preferred Qualifications: - 2+ years of performance metrics, process improvement or lean techniques experience.