Anoud Technologies - Operations Delivery Manager

Operations Delivery Manager About Anoud Technologies : Anoud Technologies builds scalable, high-quality digital solutions for the Insurance industry, partnering closely with global stakeholders and delivery teams. The Role : Anoud is hiring an Operations Delivery Manager to own end-to-end delivery for our Chennai offshore team. This person will be the operational backbone connecting onshore business priorities with offshore execution driving governance, quality, resourcing, and performance across multiple project streams, while acting as the trusted single point of contact for onshore stakeholders. What You'll Own : Delivery & Operations : - Run day-to-day offshore delivery operations, ensuring output meets SLAs, timelines, and quality benchmarks. - Set up governance frameworks and performance-monitoring systems across teams. - Track KPIs productivity, utilization, turnaround time, quality and flag risks before they become issues. - Align development, QA, BA, support, and infra teams around shared delivery goals. People & Team Leadership : - Manage and grow team leads and delivery managers. - Own capacity planning and resource allocation against shifting project demand. - Build a culture of ownership and accountability; support career growth and succession planning. Stakeholder Management : - Be the go-to offshore contact for onshore leadership and business stakeholders. - Lead governance calls (daily/weekly/monthly), reporting on delivery health, risks, and wins. - Own escalations end-to-end fast resolution, clear communication. Quality & Continuous Improvement : - Build dashboards for delivery visibility. - Run root-cause analysis on recurring issues; implement fixes that stick. - Push automation and process improvements to cut manual effort. - Support audits and compliance reviews. Reporting : - Own weekly/monthly operational reporting : SLA adherence, delivery timelines, utilization, productivity, risk status. The Right Experience for This Role : - 12 - 18 years in IT Operations, Service Delivery, or Technology Delivery Management operations-heavy delivery leadership, not pure project management. - 6 - 8 years specifically managing offshore delivery teams reporting into onshore/global stakeholders non-negotiable; requires someone who has lived the offshore-onshore dynamic. - Track record owning multiple concurrent project streams (not a single project) with utilization or delivery accountability. - Demonstrated ownership of delivery governance and KPI reporting has built dashboards, not just consumed them. - Hands-on experience managing team leads/managers (not just individual contributors) this is a manager-of-managers role. - Experience with escalation management at a stakeholder-facing level, ideally with global or Middle East clients. - Background in software/technology services, product engineering, or insurance tech; Insurance/InsurTech exposure is a strong plus. - Familiarity with Agile/SDLC and tools like Jira, Azure DevOps, or MS Project. - ITIL, PMP, Lean, or Six Sigma certification is a bonus, not a gate. Education : - Bachelors degree in engineering, Computer Science, Information Technology, or Business Administration. MBA or PM/Agile/ITIL certifications are a plus.