Cashfree - Senior Product Manager - Merchant Onboarding

About the job: What You Will Need: - 6+ years of product management experience with a strong foundational background, typically including a B. Tech and MBA or equivalent professional experience. - Direct experience with payment technologies or a profound understanding of how complex payment systems and APIs work. - A proven track record of working closely with engineering teams to define and deliver technology-first and scalable product solutions. - Exceptional influencing skills required to compel and persuade individuals and teams across the organization (e.g., Sales, Legal, Engineering) without direct authority. - Demonstrated experience operating effectively in a cross-functional, agile product team environment. - Experience collaborating with UX/UI teams to envision, scope, and build customer-first products that deliver superior user experiences. - Proven ability to weigh complex product trade-offs and make clear, decisive calls, especially in ambiguous and fast-changing regulatory environments. - Deep analytical skills to use both structured and unstructured data to define key metrics, validate product hypotheses, and inform critical business decisions. - Ability to simplify highly complex technical and regulatory concepts and communicate them with clear, logical thinking to diverse audiences. - Proficiency in writing code in Python, SQL, or a willingness to rapidly learn any other structured programming language to facilitate data analysis and prototyping. What You Will Do (Focus: Merchant Onboarding POD): - As a Senior Product Manager in the Merchant Onboarding POD, you will be instrumental in evolving Cashfree Payments' Merchant Onboarding capabilities, ensuring a world class onboarding experience, leading to a seamless First Transaction! Core Merchant Onboarding Product Strategy & Execution: - Regulatory Leadership: Deeply understand and proactively monitor the rapidly changing regulatory landscape for Merchant acquiring. Ensure Cashfree Payments not only remains compliant but innovates at a higher velocity than the market, leveraging new regulations as a competitive advantage. - Onboarding Capabilities Development: Develop and strategically scale our in-house onboarding capabilities to handle Merchant identification, MCC detection, Authorised representatives validation workflows etc. with maximum efficiency, reliability, and security. - Merchant Journeys: Work with the core Payment and UI/UX teams to develop a seamless Day 0 Journey for newly onboarded merchants to ensure a world class First Transaction experience. - Artificial intelligence: Leverage various AI integrations and tools to automate various Merchant Onboarding workflows, leading to significant reduction in onboarding time. Cross-Functional Collaboration & Product Ownership: - Be an active listener to deeply understand and synthesize comments and concerns expressed by internal and external stakeholders. - Effectively work with stakeholders across the organization to prioritize the highest-impact problems to solve. - Own and manage the product backlog, meticulously prioritizing product stories and managing execution in engineering sprints. - Clearly identify and articulate the impact of product decisions on upstream and downstream systems, detailing trade-offs, and calculating the anticipated benefits. - You will work extremely closely with all cross-functional stakeholders, including and not limited to the Sales Team, Marketing Team, Operations Team, Software Developers, Data Scientists, Service Designers, and Business Analysts to deliver unified solutions.