Lodha Group - Luxury Sales Specialist

We Are Hiring Role: Luxury Sales Specialist Job Profile: As a Luxury Sales Specialist, you will serve as the primary point of contact for a portfolio of HNI clients, ensuring an exceptional customer experience by driving revenue growth through strategic upselling and cross-selling initiatives. This role requires a strong blend of analytical thinking, commercial acumen, stakeholder management, and execution excellence. You will collaborate closely with cross-functional teams to deliver seamless customer experiences while identifying opportunities to maximize customer value and business revenue. Key Responsibilities Client Relationship Management & Coordination: - Act as the primary point of contact for HNI clients. - Drive timely resolution of client requirements through proactive collaboration with cross-functional stakeholders. - Maintain clear, professional, and high-impact communication across all client interactions. - Partner closely with Sales, Marketing, and the Strategic Leadership Office to ensure seamless execution of client engagement and business initiatives. Revenue Growth & Monetization: - Identify, develop, and drive upselling and cross-selling opportunities across the existing client portfolio. - Build and strengthen strategic referral and acquisition channels, including Family Offices, Wealth Managers, and the Hurun Network, to expand the customer base. - Recommend tailored solutions aligned with client requirements while maximizing commercial outcomes. - Own opportunities end-to-end, from identification and engagement through successful closure. Analytics & Business Insights: - Leverage CRM and data analytics to identify high-potential customers and revenue opportunities. - Analyse customer behaviour and market trends to drive focused actions. - Monitor pipeline, conversions, and key performance metrics. Role Requirements Process Excellence & Compliance: - Maintain accurate CRM records and sales pipeline updates. - Ensure adherence to internal processes, pricing guidelines, and compliance standards. Skills & Competencies: - Strong analytical, communication, and negotiation skills. - Commercial mindset with the ability to identify revenue opportunities. - High ownership, attention to detail, and customer focus. - Ability to manage multiple stakeholders in a fast-paced environment. Experience: - 12+ years of experience in Enterprise Sales, Key Account Management, Customer Success, Relationship Management, or Account Management. - Experience in Real Estate, Wealth Management, Luxury Retail, Hospitality, Private Banking, or similar customer-centric industries. - Experience managing HNI/UHNI clients will be an added advantage. Preferred Attributes: - Customer-first approach with strong commercial acumen. - Structured, organized, and target-oriented. - Collaborative, proactive, and driven to deliver business outcomes.