Senior Technical Writer & Knowledge Architect (35427)

We are seeking an experienced Senior Technical Writer & Knowledge Architect to lead the modernization of enterprise technical documentation supporting complex communications, networking, cloud, and hardware platforms. This is much more than a traditional technical writing role. The successful candidate will transform years of engineering documentation into a structured, searchable knowledge platform that supports engineers, field technicians, operations teams, enterprise customers, and AI-powered support systems. Working closely with Systems Engineering, Software Development, Network Engineering, Product Management, Customer Support, and AI teams, you will establish documentation standards, build a centralized knowledge repository, and prepare engineering content for Retrieval-Augmented Generation (RAG) and Large Language Model (LLM) applications. Key Responsibilities Technical Documentation Strategy • Develop and maintain high-quality technical documentation for hardware, software, networking, cloud infrastructure, and operational systems. • Create installation guides, deployment manuals, user guides, configuration documentation, API documentation, troubleshooting guides, release notes, and operational procedures. • Partner with engineering teams to ensure documentation accurately reflects product capabilities and system architecture. • Establish documentation standards, templates, and style guides across engineering organizations. Knowledge Management & Content Architecture • Conduct a comprehensive audit of existing technical documentation and engineering knowledge repositories. • Identify outdated, duplicate, or conflicting documentation and work with subject matter experts to establish a single source of truth. • Design and implement an enterprise-wide knowledge architecture that organizes information logically across products, systems, and engineering disciplines. • Build and maintain a highly searchable knowledge base supporting engineering teams, customers, and field operations. AI Knowledge Management • Prepare documentation for AI-powered search platforms using structured authoring techniques. • Optimize documentation for Retrieval-Augmented Generation (RAG), semantic search, and Large Language Models (LLMs). • Collaborate with AI engineers to improve knowledge retrieval, reduce hallucinations, and increase response accuracy. • Develop metadata, taxonomy, tagging strategies, and document chunking methodologies for vector database ingestion. Engineering Collaboration • Work closely with Systems Engineering, Software Engineering, Network Engineering, RF Engineering, DevOps, Product Management, and Customer Support teams. • Attend architecture reviews, design reviews, sprint planning sessions, and product demonstrations to understand evolving technical requirements. • Interview subject matter experts to translate complex engineering concepts into clear, user-friendly documentation. Content Quality & Governance • Establish documentation governance processes ensuring consistency, accuracy, and version control. • Review documentation for technical accuracy, readability, grammar, formatting, and compliance with corporate standards. • Maintain documentation lifecycle processes including updates, archival, release management, and publication workflows. Training & Enablement • Develop technical training materials, quick-start guides, operational playbooks, and knowledge articles. • Create onboarding documentation for engineers, field technicians, operations teams, and enterprise customers. • Support internal training initiatives through technical presentations and instructional documentation. Required Qualifications • Bachelor's degree in Technical Communications, Engineering, Computer Science, Information Systems, or a related discipline. • Minimum 7 years of experience as a Technical Writer, Knowledge Engineer, or Technical Documentation Specialist within telecommunications, networking, aerospace, cloud infrastructure, enterprise software, or related industries. • Demonstrated experience documenting complex hardware and software systems. • Experience working directly with engineering and product development teams. Preferred Qualifications • Experience with satellite communications, networking, telecommunications, cloud infrastructure, or distributed systems. • Experience preparing technical content for AI platforms, semantic search, or Retrieval-Augmented Generation (RAG). • Understanding of networking concepts including TCP/IP, routing, switching, VPNs, APIs, cloud networking, and virtualization. • Familiarity with RF communications, embedded systems, or telecommunications equipment. Technical Skills Experience With • Technical Writing • Information Architecture • Knowledge Management • Structured Authoring • Markdown • HTML • DITA XML • Component Content Management Systems (CCMS) • Git • Confluence • Jira • SharePoint • API Documentation (OpenAPI / Swagger) • REST APIs • Version Control • AI Knowledge Bases • RAG • LLM Documentation Optimization • Semantic Search • Taxonomy Development • Metadata Management Professional Skills • Outstanding written communication and editing skills. • Ability to simplify highly technical engineering concepts for diverse audiences. • Strong interviewing and collaboration skills with subject matter experts. • Excellent organizational and project management abilities. • Exceptional attention to detail and commitment to documentation quality. • Ability to manage multiple documentation projects in a fast-paced engineering environment. Preferred Industry Experience Experience supporting one or more of the following industries is highly desirable: • Satellite Communications • Telecommunications • Networking • Cloud Infrastructure • Aerospace • Defense • Enterprise Software • Data Centers • Broadband Communications • Artificial Intelligence Platforms • Network Management Systems • SaaS Applications ,