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Sr Manager, Programs, APAC Service Delivery

Amazon Japan G.K.Tokyo, JPN
Full-time7-15
👁️ 0 views📝 0 applicationsPosted 8/5/2026Expires 10/5/2026
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Job Description

Amazon's mission is to be "Earth's most customer-centric company," and our award-winning Customer Service (CS) team is an essential part of that mission.

Within CS, the APAC Service Delivery organization - 10+ years of program or project management experience - Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field - 7+ years of working cross functionally with tech and non-tech teams experience - Experience working with, presenting to and influencing senior executives up to VP level - Experience leading large teams/operations, including a salaried/hourly workforce, in a rapidly changing customer service, manufacturing, production or distribution environment - Experience presenting complex ideas in writing in the form of authoring white papers, proposals, or other formal strategy documents - Experience working in a fast paced, quickly changing or international environment

Required Skills

program managementproject managementsupply chainbusinessengineeringfinancecross-functional collaborationsenior executive presentationteam leadershipcustomer servicemanufacturingproductiondistributionwritingwhite papersproposalsstrategy documents

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