Infosys - Site Reliability Engineer - Production Support

: We are looking for an experienced Site Reliability Engineer (SRE) Production Support to ensure the stability, availability, and performance of mission-critical enterprise applications. The ideal candidate will have strong experience in production support, incident management, application monitoring, and service reliability, with hands-on exposure to SRE practices. You will work closely with development, infrastructure, and operations teams to resolve production issues, improve system resilience, and maintain high service availability. Key Responsibilities: - Provide L2/L3 production support for business-critical applications. - Monitor application health, system performance, and production environments using enterprise monitoring tools. - Investigate production incidents and ensure timely resolution within SLA commitments. - Perform root cause analysis (RCA) for recurring incidents and implement preventive measures. - Coordinate with development, infrastructure, database, and application teams to resolve complex issues. - Manage major incidents, communicate updates to stakeholders, and drive service restoration. - Analyze logs, alerts, and monitoring dashboards to identify system anomalies. - Support application deployments, production releases, and post-release validation. - Create and maintain operational runbooks, SOPs, and knowledge base articles. - Identify automation opportunities to reduce manual operational tasks. - Monitor system availability, reliability, latency, and capacity to ensure optimal performance. - Participate in change management, release management, and problem management activities. - Perform health checks and preventive maintenance activities for production systems. - Support disaster recovery, backup validation, and business continuity initiatives. - Work in rotational shifts and provide on-call support for critical production environments. - Collaborate with cross-functional teams to improve operational efficiency and service reliability.