Sr. Customer Success Engineer

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale.

As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

About the Role

The ideal candidate is naturally collaborative, articulate, highly organized, and passionate about helping customers achieve measurable business outcomes. Success in this role requires a combination of strong technical expertise, business acumen, executive communication skills, and a customer-first mindset.

As a Senior Customer Success Engineer (CSE), you serve as the customer's trusted technical advisor and primary technical owner, guiding customers through customer activation, adoption, optimization, expansion, and renewal.

You will develop and execute tailored Customer Success Plans, align technical adoption to business objectives, strengthen customers' resilience posture, and proactively identify opportunities and risks throughout the customer lifecycle.

Success in this role requires the ability to understand each customer's unique goals, challenges, and environment, then translate those insights into a personalized strategy that drives measurable outcomes.

You will leverage deep expertise across the Veeam portfolio to help customers maximize value, improve recovery readiness, advance data resilience maturity, and achieve their desired outcomes while partnering closely with Sales, Customer Success leadership, and other Veeam teams.

What You’ll Do Own the technical customer relationship for a portfolio of stra