Director, Enterprise Solution Consultant
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Job Description
As a Transformational Platform Consultant , you will be the technical strategist and storyteller who co-designs holistic, multi-year transformation visions for ServiceNow 's most valuable customers—pulling them beyond point-product thinking into enterprise-scale operational transformation.
You will serve as the trusted technical advisor to 2–3 Elevate Pursuit Leads driving transformational deal development. You will design the customer's "North Star" operating model by architecting ServiceNow 's platform strategy across workflow, intelligence, and governance layers.
Unlike traditional solution consultants who validate product fit, you own the transformation narrative: you uncover what's possible, co-create the future state with customer executives, and position ServiceNow as the essential platform enabling that vision.
Your expertise will span ServiceNow 's application portfolio, platform architecture, and enterprise transformation methodology. You'll lead discovery workshops, design and own the end-to-end technical value narrative, and maintain executive momentum across a 9–18 month transformation journey.
You'll work hand-in-hand with Elevate Pursuit Leads, specialized product solution consultants, engineering, cross-functional product specialists, and account teams to translate customer pain into architectural possibility.
Core Responsibilities Strategic Platform Architecture & Transformation Narrative Co-design the customer's "North Star" operating model with Pursuit Leads and customer executives Own the technical transformation narrative: articulate the "why" and "what" of the platform architecture, not just the "how" Lead discovery workshops and ideation sessions that unlock what the customer hasn't yet imagined is possible Translate customer business imperatives (cost, speed, experience, control, risk) into a coherent ServiceNow platform hypothesis that creates genuine competitive advantage Uncover what's possible; position ServiceNow as the essential platfor
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