Software Service Manager

Join Kainos and Shape the Future At Kainos , we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture , where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger.

As a Software Service Manager, you will be responsible for managing the day-to-day delivery of software support services , as well as engaging in relevant client-relationships , across a variety of projects.

This will include managing people , resources, finances, and reporting while ensuring adherence to robust quality standards including but not limited to ISO20000.

You will also assist the senior management team with business growth within existing accounts as well as supporting business development activity for potential new clients. Minimum requirements: Experience working in a commercial IT (software) environment , with a thorough understanding of service management.

Eligibility for security clearance is a must. Experience of adhering to the disciplines and quality standards of service and project management, ideally with a good understanding of ISO2000 standard. Evidence of developing and managing sound client-supplier relationships .

Considerable experience in a relevant technical environment. Experience of facilitating workshops and discussion. Ability to make sensible decisions under pressure taking a balanced view of client demands and Kainos commercials.

Desirable: Experience of working with key ITSM for example ServiceNow Accreditation of ITIL foundation or similar. The successful candidate will exhibit the following: Delivery Manage the transition o