Client Services Manager/Consultant (12-Month Contract)

ROLE PURPOSE This newly created role sits within the firm's fastest-growing business area, supporting the Financial Adviser (FA) network in Sydney. The Client Service Manager (CSM) is the operational backbone behind the adviser-client relationship - dealing confidently with FAs and their clients in a high-volume, time-critical environment. Success in this role requires solid knowledge of the financial advice process, financial markets, and product/industry trends, paired with high attention to detail, strong prioritisation under pressure, and a collaborative team mindset. CSMs frequently support the broader office and CSM population beyond their own adviser portfolio. KEY RESPONSIBILITIES Client Onboarding & Documentation • Facilitate client onboarding, including preparation and processing of account documentation • Create and maintain client records within internal systems • Maintain client records in compliance with AML/CTF and KYC regulations Corporate Actions & Trading • Manage IPO and corporate action allocations • Process and monitor stock settlements and outstanding funds • Assist with domestic and international asset transfers Reporting & Client Servicing • Prepare client valuations, asset allocations and reporting as required • Proactively notify clients and FAs of any issues, recommending a solution and timeframe • Prioritise competing adviser requests in a fast-paced environment Stakeholder & Process Management • Establish and maintain relationships with internal stakeholders and departments • Participate in department cross-training as required • Contribute to process development initiatives to improve efficiency Compliance & Governance • Comply with the Code of Conduct and ethical standards • Adhere to company policies, procedures, and regulatory/legislative requirements • Working knowledge of US/UK tax forms (W8BEN, CRS) - preferable • Working knowledge of FOFA-related forms (Opt In, FDS, Client Consent) - preferable SKILLS & COMPETENCIES Technical: • High attention to detail • Strong literacy and numeracy • Proficient in Microsoft Office Suite • Strong organisational skills • Working knowledge of the financial advice process, markets and industry trends Interpersonal: • Excellent verbal and written communication • High resilience and strong prioritisation under pressure • Goal-oriented, with demonstrated drive and initiative • Client-centric mindset with a proactive approach to problem-solving QUALIFICATIONS & EXPERIENCE • Finance, Business or Economics degree required • RG146 or Graduate Diploma of Financial Planning - preferred, not essential • Previous experience in a similar client service role preferred • Experience within wealth management or financial planning highly desirable Systems (preferable, not essential): • Domestic and international broking platforms • Portfolio management platforms - Praemium, Macquarie, NetWealth or similar • Corporate action dashboard/system KEY RELATIONSHIPS Internal: Branch Management, Financial Advisers, fellow Client Service Managers, Operations Staff, Account Maintenance Teams, Business Compliance, Business Risk External: Clients, Share Registries, Accountants, Funds, Platform Providers