Piramal - Analyst - Cross Sell Physical Distribution

Key Responsibilities: 1. Channel Support & Issue Resolution (Execution Backbone): - Lead allocation errors / delays - CRM or tech platform issues - Login / documentation / disbursement bottlenecks Coordinate with: 1. Tech teams 2. Ops teams 3. Cross-sell product teams to ensure quick resolution and minimal business disruption 2. Funnel Tracking & Performance Analysis: Track end-to-end funnel: 1. Lead Contact Login Approval Disbursement Identify: 1. Drop-offs at each stage 2. Channel-wise and product-wise performance gaps - Generate actionable insights (not just reports) 3. Channel-Wise Deep Dives: Analyze performance across: 1. Telecalling 2. Branches Operations 3. Field sales 4. Inbound contact center - Answer key questions like: 1. Which channel works best for which product? 2. Which customer segments convert better via which channel? 3. Where is leakage happening? 4. Conversion Improvement Initiatives: Identify and propose: 1. Funnel fixes 2. Process simplifications 3. Lead prioritization improvements - Work with channel managers to implement and track impact 5. MIS, Dashboards & Reporting: Build and maintain: 1. Daily performance dashboards 2. Weekly/monthly business reviews - Ensure single source of truth for channel performance