Founding Operations & Customer Success Lead
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Job Description
About the Role This is a rare opportunity to join a fast-growing B2B SaaS startup in the AI content space as their first dedicated Operations & Customer Success hire .
You'll work directly alongside the founders, owning the full post-sales journey for a portfolio of 40+ enterprise and mid-market clients across 14+ industries.
The company's product sits at the cutting edge of AI Visibility / Answer Engine Optimisation (AEO/GEO) — helping brands surface in AI-generated answers on platforms like ChatGPT, Perplexity, and Google AI Overviews.
This is a founding-team-level role with real equity upside and the scope to shape how the company scales its operations and client relationships from the ground up.
What You'll Do
Own onboarding for new B2B clients, ensuring a smooth, high-quality experience from day one Manage and grow relationships across a portfolio of 40+ clients, acting as their primary point of contact Identify expansion and upsell opportunities within the existing client base Build and improve repeatable processes for customer success, onboarding, and operational workflows Work hand-in-hand with the founders on product feedback loops, process improvements, and strategic client initiatives Track key customer health metrics and proactively address churn risks Contribute to internal tooling and documentation to support the team as it scales What We're Looking For Required: Strong ownership mindset — you take initiative, operate autonomously, and follow through Comfortable working in an early-stage, fast-moving environment with direct founder collaboration Excellent communicator with the ability to build trust with B2B clients Eligible to work in Germany without visa sponsorship Able to work on-site in Munich or Hamburg (remote work is not available for this role) Nice to have: 0–5 years of experience in customer success, operations, consulting, or a similar client-facing role Background at a consulting firm (e.
g. strategy, management, or tech consulting) or a B2
Required Skills
Prepare to Win This Role
Everything you need to ace the interview and negotiate top-of-band compensation.