Project Manager – Voice Transformation & Contact Centre Services
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Job Description
Project Manager – Voice Transformation & Contact Centre Services 1 year contract Come and join us! Do you wish to work in a world-class organization trying your hands at something you have dreamt of doing?
“FIND YOUR PLACE” by joining a world-class MNC Healthcare company Get an opportunity to explore new technology, learn new skills, enjoy the diverse and open culture, engagement and care, flexible working model, career opportunities, competitive salary and bonus, and endless amenities and benefits.
Company Description: Our client is an MNC Healthcare company. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, they are empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care.
Position Summary The Project Manager – Voice Transformation & Contact Centre Services will lead the planning, execution, governance, and delivery of enterprise voice and contact center initiatives.
This role is responsible for managing Microsoft Teams Phone and Genesys Cloud implementations, coordinating multiple service providers, overseeing commercial and contractual obligations, tracking program progress, and ensuring successful delivery across business, technical, and operational workstreams.
The successful candidate will serve as the primary interface between business stakeholders, IT leadership, vendors, telecommunications providers, and implementation partners to ensure voice and contact centre services are deployed on time, within budget, and aligned with separation objectives.
Reporting to the Global Voice Services leadership team, this role will be accountable for coordinating cross-functional delivery across business, IT, procurement, legal, finance, telecommunications carriers, Microsoft, Genesys, and managed service partners across relevant separation markets.
Key Responsibilities
Program Management Lead end-to-end delivery of voice and contact centre projects Develop and maintai
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