Senior PS Project Manager

Be the one building AI-powered experiences where they matter most. At Genesys , we help organizations create better customer experiences through AI-powered experience orchestration.

Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Genesys is looking for an experienced Senior Project Manager to lead complex customer experience (CX) and contact center transformation programs for global enterprise customers.

In this role, you will own the end-to-end delivery of strategic cloud and AI-powered customer experience solutions, partnering with customers and cross-functional teams to drive successful implementations that deliver measurable business outcomes.

As a trusted advisor, you will collaborate with customer executives, consultants, solution architects, engineers, Customer Success, and Sales throughout every phase of the engagement, from project initiation and solution design through deployment, go-live, and transition to support.

Your leadership, business acumen, and ability to navigate complex enterprise environments will be instrumental in helping customers maximize the value of their Genesys investment.

If you're passionate about leading transformational programs, building trusted customer relationships, and delivering exceptional outcomes, this is an opportunity to shape the future of AI-powered customer experience alongside one of the industry's leading cloud platforms.

Key Responsibilities

Lead the successful delivery of complex enterprise CX, contact center, and cloud transformation programs from project initiation through deployment and transition to support. Serve as the primary project leader and trusted advisor for enterprise customers,