Head - Operations - QSR/Caf/Bakery

: - Manage and support franchise/parlour operations across regions to ensure smooth business functioning and achievement of sales targets. - Drive operational excellence through implementation and monitoring of SOPs, service standards, and process adherence. - Build and maintain strong relationships with franchise partners to ensure business alignment and performance improvement. - Drive expansion of new parlours/franchise outlets through coordination with internal and external stakeholders. - Work closely with the Training department to ensure customer excellence across the country. - Monitor sales performance, operational KPIs, customer experience metrics, and outlet profitability. - Identify opportunities for business growth, local marketing initiatives, and digital sales enhancement. - Ensure consistency in brand standards, product quality, hygiene, food safety and customer service across all parlours. - Coordinate with supply chain, marketing, finance, training, and HR teams for smooth execution of operational plans. - Drive process improvements and operational efficiencies across the franchise network. - Take ownership of assigned regions/business verticals and contribute towards long-term business growth. Preferred Background: - 15-20 years of experience in franchise operations, QSR especially ice cream or café, bakery (multiple locations PAN India). - Experience in handling large-scale outlet networks across multiple regions. - Has had direct P/L responsibility. - Should have served in a leadership / Head role and managed a large team. - Exposure to sales operations, customer experience, SOPs, and business development. - Prior experience in brands with strong retail/franchise presence will be required. - Ability to work in a fast-paced and growth-oriented environment.