Software Engineering Chapter Lead Senior Manager

WHAT YOULL DO To realize our digital transformation we need to transform our products experiences processes technology and how we operate Delivering our clients unrivalled experience of exceptional service value and flexibility is part of our DNA We are looking for people who are passionate about Agile ways of working and want to spread this approach within our teams and business processes As a Chapter Lead you are the consummate playercoach You will join our Design Studios squad as Lead level tech expert and work with our high performing team of Engineers QA and Architects You will participate in our Agile scrum ceremonies and work closely with our Product Owner Scrum Master and Analysts to prioritize your work to be delivered each sprint Your focus will be on handson development and solution architecture but you will also grow as a leader and manager of a small team of ServiceNow engineers Our RMS products leverage ServiceNow portal technology and has exhaustive ServiceNow rulesbased routing which triages tickets to different teams Product uses ServiceNow OutofBox capabilities email templates notification feedback mechanism Out of Office User Profiles and smart customizations configurations for optimal frontend and backend UX leveraging ServiceNow Portal and ServiceNow technology You will be instrumental in delivering more value from our existing implementations such as Incident Problem Change Request Service Catalog Knowledge and more YOURE GOOD AT Being a handson playercoach with very strong ServiceNow technical and architectural chops Managing ServiceNow Engineers and Analysts across a matrixed work environment Working in a small squadbased team committed to Agile ways of working Are intellectually curious and enjoy learning new skills and capabilities Ability to work in highly dynamic environment with a degree of ambiguity Bringing passion dedication and ideas to the table Very strong communication and stakeholder management skills with ability to simplify complex insights for end users YOU BRING EXPERIENCE QUALIFICATIONS 10 years relevant engineering and solution architecture experience 2 years in line management experience Expertise in Frontend and Backend both on Service Now Portal SN technology Well versed with SN table structure as well as SN standard features Experiencing integrating APIs is a plus ReactJS experience customizing User Interfaces is a big plus ETL and ServiceNow data replication experience Expertise in Agile principles and ways of working Ability to work well with business stakeholders users and technical team members Architectural mindset Highly organized proactive with a clear sense of ownership and responsibility Ability to influence others in a matrixed environment A great aptitude for learning new technologies and systems Our complex proprietary systems require a proven ability to learn how it works be crucial in communicating with customers and dev teams A knack for anticipating dependencies and risks and are continually looking for ways to improve processes and operations YOULL WORK WITH Your Sr Director Technical Area Lead and your peers in a Management Team Every member of your squad including Product Owners Scrum Leads Software Engineers and QA Engineers Internal customers translating their voice and needs into user stories and engaging users as needed Technical members of other Product Portfolios and teams Other members of your Chapter