Client Engagement Manager - US & European Region - IIT/NIT/BITS/NSUT/IIM/IMT

Key Responsibilities: - Own and manage strategic enterprise accounts across the US and European regions. - Build and maintain long-term relationships with senior client stakeholders, becoming a trusted advisor to key decision-makers. - Act as the primary bridge between client expectations and Awign's Operations, Delivery, and Leadership teams to ensure seamless execution. - Drive account growth, customer satisfaction, retention, and overall account health. - Lead client governance meetings, business reviews, operational discussions, and executive presentations. - Collaborate closely with cross-functional teams to ensure timely delivery of commitments and resolution of complex business challenges. - Proactively identify opportunities for process improvements, operational efficiencies, and value creation for clients. - Monitor key business and operational metrics, analyze performance trends, and recommend actionable improvements. - Lead client escalations with a solution-oriented approach while maintaining strong stakeholder confidence. - Mentor and collaborate with internal teams to deliver exceptional customer experiences and achieve business objectives. Required Qualifications: - Bachelor's degree from a premier engineering institution such as IIT, NIT, BITS Pilani, NSUT/NSIT, or an MBA from a premier business school such as IIM or IMT. - 8-15 years of experience in Client Engagement, Enterprise Account Management, Key Account Management, or Customer Success. - Proven experience managing large enterprise accounts in the US and/or European markets. - Strong understanding of enterprise client lifecycle management and stakeholder engagement. - Experience working closely with Operations and Delivery teams in a client-facing environment. - Demonstrated experience in managing senior stakeholders and driving strategic business discussions. - Prior experience leading cross-functional teams and influencing without direct authority. Desired Skills: - Strong ownership mindset with the ability to independently drive business outcomes. - Exceptional stakeholder management and executive communication skills. - Highly analytical with a data-driven and numbers-oriented approach to decision-making. - Strong commercial acumen and problem-solving capabilities. - Ability to navigate ambiguity and manage multiple strategic priorities simultaneously. - Excellent negotiation, relationship-building, and conflict-resolution skills. - Comfortable working in a fast-paced, dynamic environment with global clients. - Ability to balance strategic thinking with operational execution. What Success Looks Like: - Strong and trusted relationships with enterprise clients. - High levels of customer satisfaction, retention, and account growth. - Seamless collaboration between client stakeholders and Awign's internal teams. - Effective management of complex enterprise engagements with measurable business impact. - Ownership-driven execution with minimal supervision and a focus on delivering outcomes. Working Model: - Hybrid work model. - Evening shift aligned to US business hours (6:00 PM - 3:00 AM IST). - Regular interaction with US-based clients and cross-functional global teams.