Front Office Manager - Frasers House, a Luxury Collection Hotel, Singapore
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Job Description
Under the general direction of the Hotel Manager, and within the local hotel policies and procedures, provides supportive functional assistance to all departments; interact with guests and members of the community. They will also coordinate with all other departments within the hotel.
Guide and lead operations under Front Office, Guest Relations, Uniform Services, At-Your Service and Executive Club Lounge. CORE WORK ACTIVITIES Assists in coordinating the preparation of the departmental annual budget.
Identifying, monitoring and controlling departmental costs on an ongoing basis to ensure performance against budget and monthly forecast. Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management.
Make sure all CSA policies are in compliance and preparing a monthly report for the Hotel Manager. Assists in planning for future staffing needs and recruiting in line with company guidelines. Prepares and administers detailed on boarding program for new staff.
Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation . Provides input for probation and formal performance appraisal discussions in line with company guidelines.
Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance. Ensure training needs analysis of Front Office staff carried out and training programmes are designed and implemented to increase staff efficiency. Promote and implement a cross training and multi tasking work culture.
Build and maintain positive relationships with all internal customers and guests in order to exceed their needs. Create a positive hotel image in every interaction with internal and external customers.
Adhere to hotel brand standards and ensure the team are delivering up-to-date service standards Maintain a high level of product and service knowledge in order to explain and sell services and