Customer Success Engineer

About Snowplow Snowplow is the real-time customer context layer that collects, validates, enriches, and delivers behavioral data for advanced analytics, ML, and AI agent decisioning. Snowplow 's event tracking is leveraged across 2M+ websites and applications globally, processing over one trillion events per month.

More than 250 companies, including Experian, AutoTrader, Strava, Condé Nast, and HelloFresh, rely on Snowplow to build a well-governed, first-party data foundation that powers their customer-facing AI agents, in-session personalization and recommendations, and real-time analytics.

The Opportunity We are always on the look out for standout Customer Success Engineers who are masterminds at juggling both technical and commercial consultative conversations. This role sits in our Professional Services team, reporting into the Director of Technical Account Management.

It is absolutely essential that our Customer Success Engineers are curious about our customers and the problems they are trying to solve. At Snowplow we see activating our customers as one of the most important functions of our business in terms of retaining and delighting customers.

We aim to deeply understand the business and data outcomes that our customers want to see and design implementations of our product around this.

Our team works directly with customer data, product, and engineering teams to train them on the Snowplow product, co-design and develop bespoke solutions, implement use cases and quantify business value.

What you'll be doing Onboard new customers, understand their business needs, and help them design and build Snowplow -centered solutions Help drive customer retention and growth by educating customers on best practices and the fundamentals of Snowplow technology Creatively and flexibly engage our customers to work with the wide variety of technical and organisational challenges they face Collaborate with your teammates to develop new and innovative resources – such as trainin